If you were doing the hiring for a specific job, what two to three specific qualities would you look for in a?

Question

a resume? Please elaborate on your thoughts by providing examples and details!

The postion would be for a customer service rep

Answer 1

My experience is hiring both customer service reps and accounting clerks. I look at the appearance.: does the person take good care of themselves? If they can't care for themselves how can they care to be on time or really do a good job? Are they on time for the interview? I also look for basic skills: if you are working over the phone I would do a part of the interview on the phone. If there are any numbers involved I would give a basic math test. Another important thing is temperament: try to get them to talk about why they are leaving the job they have/had...try to see if they will get emotional or bad mouth an ex-employer...that is very telling about maturity and temperament.

So my three main points would be Appearance, Skills, and Temperament.

For your resume...this is just to get your foot in the door. Have it clear and unclutter, put your name, address, contact # and email at the top, list experience, education, special skills, military experience. If you have more education then experience highlight the education...or if you have a lot of experience and no real formal education...spotlight that experience. Put bullets on it, one page only, no slang, good grammar...and memorize EVERYTHING you put on it or have 2 copies to go into the interview with, one for you and one for them.

Answer 2

As a recruiter I can tell you that every job has different requirements and those requirements drive what an employer is going to look for in a resume. Across the board a well written, nicely formatted, easy to read resume is good. But if an employer is looking for very specialized skills the resume could be written on a paper towel in blotchy ink and it won't matter. In fact, employers often salivate twice as much over a great candidate who doesn't even have a resume.

What you might want to do, however, is follow these resume tips that have less to do with what an employer wants to see than with getting the employer to see it in the first place!

1) Know the job you want. Tailor your resume to emphasize those experiences and skills you have that make you a good fit. Employers don't ever "give people jobs." They hire people who can meet their needs.

2) When a recruiter tries to fill their position they're going to search their database and the job board databases for certain keywords. What do you think those keywords will be? Think about it and make sure they show up in your resume.

3) The vast majority of jobs never go to the big job boards, but most do show up on corporate websites. Figure out what companies you want to work for, upload your resume to their websites, search for jobs, and set up agents to notify you right away when jobs that meet your criteria show up.

Answer 3

For customer service?
First and foremost, a professional appearance and good speaking ability. (soothing, smooth voice)
Also, someone with a very patient demeanor and ability to listen. Listening is the biggest asset in customer service.
A resume that reflects prior customer service experience OR retail experience of any kind because if you are in retail, you have customer service experience. If you are in school and your curriculum is applicable, certainly, include that on your resume as well.

Good Luck!

Answer 4

That's hard to answer, unless I know what job I'd be hiring for. If you gave an example of a specific job, I could tell you what I'd look for in a resume.

Answer 5

education
job history [job title and length of each job]
personality [dealing with customers, phone manners]