When customers phone an airline to make reservations, they usually find it irritating if they are kept on hold for a long time. In an effort to determine how long phone customer are kept on hold, one airline took a sample of 167 phone calls and determined the length of time (in minutes) each caller was kept on hold. The sample standard deviation was 3.8 minutes. How many more phone customers, should be included in the sample to be 99% sure that the sample mean (X bar) of hold times is within 30 seconds of the population mean (mew) of hold times?
2006-10-27
12:44:20
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3 answers
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asked by
Druid2020
3
in
Education & Reference
➔ Higher Education (University +)
I Have an answer, I figured it out now :)
Standard Deviation = 3.8
Zc = 99% (2.58)
E = 30 secs (0.5) half a minute
We are trying to find N?
N = (2.58)(3.8)/ 0.5 sum of this is squared
N = 19.608 squared
N = 384.47 we always round up!
N = 385
The Q says how many MORE? so we subtract 167
N = 385 - 167
N = 218 or more
2006-10-28
12:54:25 ·
update #1