i joined a book club with a special introductory rate of £1.99 for 3 book with the agreement to buy four more books in the following year. as it was a small amount i forgot about it and i was late paying it. which is a big mistake i ammitt. i then received a warning sayin that if i did not pay the amount by the 22nd augest '06 i would have to pay the full price of the book costing about £50 odd. so i sent a payment slip which had my card details on and the money was tacken out of my account on the 25th aug the bank said that it would take four workin days to clear out of account(meaning it was cashed 21st)...long story , writen a letter to the debt company. no reply, went to CAB who rang the company and the lady said that it went on my account (with them) on the 22nd the same day they added the rest of the money. they didnt send any thing to say they received the £1.99. all im asking is in your opinions the fact that they received it by the 22nd should they have added the rest of bill?
2006-10-27 11:07:05 · 9 answers · asked by invigeration69 3 in Business & Finance ➔ Personal Finance
lol celeb thin i might try that since they ignore all my letter( CAB says do every thing in writting) and phone been no help dam these companies.
2006-10-27 11:20:16 · update #1
write to the judge in the sunday papers. he is brilliant at getting people their money back. good luck
2006-10-27 11:20:45 · answer #1 · answered by magicalle 4 · 0⤊ 0⤋
There is no legal argument here if I have understood your detail correctly. I'm afraid all you can do is try and act upon their good nature to get your account credited or tell them how disgruntled you are with them and will post details of the company on every conceivable web forum with a potential audience of millions.
There is a possible legal argument for refusing any future books, even if you have agreed to buy them. Write to them now saying you will not accept or pay for any further books and if any are sent they will be returned at their expense. Send the letter recorded delivery and note when it was received and who signed for it (you get this free on the Royal Mail web site). Tell them that at worst you will be in breach of contract and legally they can only claim from you their costs in you not buying the books (negligible). Tell them you will sue THEM in the County Court if they charge you for any future books you have clearly stated you do not want, plus you will add interest and costs. This should do the trick. Fight fire with fire.
2006-10-27 21:56:05 · answer #2 · answered by derbyandrew 4 · 0⤊ 0⤋
Put everytihing in writing - phonecalls do not count in court. Paper easier to trace. CC it to a solicitor. Ask your bank manager for advice. and NEVER join a book club again! Anything that seems too good to be true, probably is.
2006-10-27 11:31:30 · answer #3 · answered by Anonymous · 0⤊ 0⤋
All you have to do it call them and explain to them what happened and then use this line. For a company you pride yourself on customer service and I think that you could help me out this time so you can keep by business..." or atleast something similar to that. It works for me EVERY time!!!
2006-10-27 11:16:13 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Well they said they would, so why not?
It's tough luck, but you have to watch this kind of thing like a hawk. They make their main money out of people like you who forget, leave things too late,etc.
2006-10-27 11:11:43 · answer #5 · answered by migdalski 7 · 0⤊ 0⤋
Cough up, and learn from it. No free lunches in this life matey. Sorry.
2006-10-27 11:28:12 · answer #6 · answered by mittobridges@btinternet.com 4 · 0⤊ 0⤋
call them it might be an alto system thing.
2006-10-27 11:11:26 · answer #7 · answered by aholmes12003 4 · 0⤊ 0⤋
Complain lots and they should refund you. I would!
2006-10-27 11:10:11 · answer #8 · answered by Tara 4 · 0⤊ 0⤋
Pay up.
2006-10-27 20:49:53 · answer #9 · answered by Phlodgeybodge 5 · 0⤊ 0⤋