What elements do you think should be monitored for a healthy call center?
2006-10-27 10:08:31 · 2 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
Most important to me as a customer and someone who worked in a call center-QUALITY OF SERVICE! Don't argue with me
Not how long a person is on the phone, how long they take to go to the bathroom, how many calls they take in an hour, how fast they enter data into the PC database from the caller, how many quality meetings they attend, how much off site training they have and certainly not how effectively they manage to keep a manager from speaking with a customer.
none of that stuff matters if the customer is not happy and the company goes out of business
2006-10-27 10:34:44 · answer #1 · answered by msijg 5 · 1⤊ 0⤋
should all be closed
2006-10-27 17:21:57 · answer #2 · answered by acid tongue 7 · 1⤊ 0⤋