Before sending a text message yesterday evening I checked my balance on my Online Pay as You Go phone and it indicated that there was a credit of 24p remaining. Fine I thought, the weathers bad and I'll send a message to my wife saying how I was getting home and not to worry. I was trying to keep enough credit so as I had enough to send at least another if I desperately needed to.
So I sent my message, kept it short and sweet using only 84 characters and thinking that I would still have enough credit to send another should the weather get too bad.
No! O2 decided to knock my credit down to 0.04p for sending one message costing 10p? Ermmm something doesn't add up here! Emailed O2 and they suggested that I must have gone over the 160 character limit as they could see two messages going to one number at the same time (I later checked and they received one). So I told them that they were wrong and asked whether there was a technical issue, to which they denied. Unfair? Or what?
2006-10-27 08:44:53 · 4 answers · asked by Anonymous in Consumer Electronics ➔ Cell Phones & Plans
I used to work for a large mobile phone company and i came across the same thing many times. Did you try and sent the message first and it said it had failed? sometimes it still goes through when it says it hasnt. i have sent the same message 3 times before because of this error! Plus there could be an error with their system which you have raised. My advice would be to e-mail a complaint to them, hopefully you have kept a record in your sent box of the text you wrote and that way it is a record on your phone, the amount of characters sent etc. In your e-mail wrie that you have a copy of the text, the sent box should tell you the time and date sent along with the number. This is hard proof. Advise them that you can go to a store and show someone (or if you have a data cable or something load it on to your computer) and that you are extremely upset regarding the issue as there was good reason to leave money on your phone. If your wife also has the message this could help if you dont as you can not go into 2 messages without filling the first. again use the same method mentined above. It should give you a good result! Good luck and keep complaining, phone companies seem to have a habbit of trying to wiggle out of things! (in my experience)
2006-10-27 09:03:20 · answer #1 · answered by bebishenron 4 · 0⤊ 0⤋
beautiful question Dia!!!! properly I certainly have merely found out that I deliver approx. 10-15 SMS, regularly forwarded ones which I back forward to my pals.... good element... i visit be careful in destiny. thank you lots Bye Luv U!
2016-11-25 23:41:51 · answer #2 · answered by ? 4 · 0⤊ 0⤋
Dont bother with pay as you go. It is generally a rip off. Go to http://www.nocostmobiles.co.uk for details of contracts that dont cost you a bean.
2006-10-27 08:54:12 · answer #3 · answered by phats_domino_uk 2 · 0⤊ 0⤋
well unfair, i shall watch for that now
2006-10-27 08:47:45 · answer #4 · answered by Vickezo 4 · 0⤊ 0⤋