I recently had a problem with my Acer laptop which fortunately for me was still under the factory warranty of 1 yr, parts and labor. I know my Platinum Visa has a program which doubles the mfr. warranty on most items I'm sure there are exclusions but I don't believe computers or laptops are excluded? Has anyone ever had a problem with something you bought no longer in the mfr. warranty period and used this program with any success?
How long was the turnaround time between calling and getting your items repaired? I would be interested in knowing, the one I have says to make a copy of your receipts and send them the originals and then when you have a problem you call them to get them involved with the mfr. and getting the item repaired.
2006-10-27 03:03:23 · 1 answers · asked by xpdshn 4 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I don't have experience with this warranty program, but I can give you advice for next time:
1. Don't buy Acer.
2. Don't buy from Best Buy (not sure if you did, just general advice) - their support is terrible.
3. Buy from Dell, or HP, or Lenovo.
4. With a laptop, always spring for a longer warranty. That way, you shouldn't have to jump through hoops to get things fixed. They'll send you a box or send someone out to fix it.
As for your problem, I would just call them and ask all the questions you have. If they can't answer it, ask to be transferred to someone who can. Can't hurt. Worst they can do is hang up on you. :)
2006-10-27 03:14:19 · answer #1 · answered by panthrosbulge 3 · 0⤊ 0⤋