Sold DVD'S to buyer item was in mint condition and never watched unwanted gift. Have just received email stating items are damaged and they want refund. The damage has been done on transport with GPO. I'm a honest seller and have 100% feedback and I don't think I should have to pay for the GPO fault. If I get hassle from the person again what do you think I should do. Post insurance was not offered to customer however recorder delivery was however was declined.
2006-10-27 02:26:36 · 9 answers · asked by Anonymous in Entertainment & Music ➔ Polls & Surveys
Item arrived they are complaining about damage that GPO caused. Damage is minor however they bought item as gift for birthday.
2006-10-27 02:39:33 · update #1
i have had similar problems, someone said they had had to pay extra postage for an item i sent, which is unlikely since it was sent through the post office and weighed before hand!. i just send an email back being polite and explain the situation, you are well within your rights not to offer a refund, after all you dont know if they are even telling the truth! if they are still not happy the worst they cando is post negative feedback, which people arent even going to take notice of if you have lots of positives already. some people are just never happy!!
2006-10-27 03:40:51 · answer #1 · answered by Anonymous · 0⤊ 0⤋
It is a tricky one and an old old problem with e-bay- best course of action is to suggest to the purchaser that you will provide details of where and when the item was posted so that they can make a claim from the Post Office for damaged goods (there is a form to do this on the Royal mail website). My view on this is that as soon as I have been paid and sent the items out, then it is the buyer's property that has been damaged in transit and it is up top them to sort it out. However, many buyers now expect a similar kind of service to mail order businesses from private sellers on e-bay. I have got round it by putting in my payment instructions that I will not be held responsible for losses in the post or for damage which has clearly occured in the post, and saying that if buyers are not happy with that then please don't bid. I would advise you to stand your ground after making an offer to help with a claim against the Post office. Unless they paid by credit card, they won;t be able to recoup their money from you - you may get negative feedback if the buyer is adamant about his stance, but that's his prerogative and you can answer it back (and give him negative feedback for being unreasonable about postal damage).
2006-10-27 02:35:35 · answer #2 · answered by eriverpipe 7 · 0⤊ 0⤋
That is why I always offer shipping insurance as an option. It doesn't cost anything in the listing fees to offer it as an option. As long as it's offered, if the customer refuses/denies the service you legally CANNOT be held responsible for any damages that occur during shipping. I also always state in my listing when offering the optional insurance that ....
"I cannot/will not be held responsible for any damages that occur during shipping should you opt not to insure your package, you will be shipping at your own risk."
There's really nothing that will be done to you other than possibly getting a negative feedback, of which you can also post a response regarding the facts of the situation.
If you really are concerned, you can always offer to reimburse at least the shipping since that was actually the "defective" part of the deal. Explain that you cannot refund money pd for the items since they left your possession in good shape, what happens during shipping is out of your control and not your responsibility without the insurance.
GOOD LUCK!
2006-10-27 02:39:56 · answer #3 · answered by secret_oktober_girl 5 · 0⤊ 0⤋
How about asking them to send the item back and then you will give them a refund? Try and sort it out nicely otherwise they may leave you negative feedback and no ebayer wants that. Be truthful with the buyer and, if they do leave you negative feedback, post a response with your side of the story.
2006-10-27 02:30:05 · answer #4 · answered by Anonymous · 0⤊ 0⤋
If he declined a secured insured delivery it's his tough luck no refund! Next time build Recorded delivery into your P+P price to cover yourself though
2006-10-27 02:30:06 · answer #5 · answered by Sir Sidney Snot 6 · 0⤊ 0⤋
Give a refund upon them returning the goods, then contact the Royal Mail and complain, they should reimburse you.
2006-10-27 03:19:17 · answer #6 · answered by Jayne 2 (LMHJJ) 5 · 0⤊ 0⤋
have you got proof of posting if so send them it and tell them to claim from post office its not down to you to refund if you sent it in one piece.ive had trouble like that in the past check there feedback score if its really low then they are pulling a fast one.
2006-10-27 02:30:16 · answer #7 · answered by smiff78 3 · 1⤊ 0⤋
everything sold on eBay is buyer beware and if the DVDs were in their cases they would not have gotten damaged
2006-10-27 02:31:00 · answer #8 · answered by Jane S 4 · 1⤊ 0⤋
just ignore them,they will go away!!! unless they have your address. haha.xx
2006-10-27 02:31:16 · answer #9 · answered by nicola 3 · 0⤊ 0⤋