2006-10-26 23:27:42 · 13 answers · asked by Bartholowmewthree 1 in Computers & Internet ➔ Computer Networking
oh please,, dont get me started, it would freeze on me and play up, the channels would change over by thems selves, the audio would cut out for up to an hour and i would somtimes only have the audio (no it was the radio) just a black screen, i have tried everything to fix it, i rang them up, got a new box even had an enginner check the cable line, and after all that i had the answer i solved it within a week.....................I GOT SKY!!!!!!!
2006-10-26 23:32:00 · answer #1 · answered by inkthebrain 2 · 3⤊ 0⤋
We had NTL and it kept freezing on us too so we put it in writing and gave them notice that we wanted to cancel it(our minimum contract was up) We changed to Sky but got 2 more bills from NTL which we didn't owe but were told that we'd have to pay them as they hadn't received our letter.
Customer services said that they'd had a number of complaints regarding this but that we just had to pay the bills as our credit rating would be affected.
We paid the bills as we couldn't prove that we'd sent the letter but I would never recommend NTL to anyone.
It's disgusting that companies can get away with charging customers for money that they don't owe.
2006-10-26 23:40:51 · answer #2 · answered by kerrie h 3 · 2⤊ 0⤋
NTL are absolutely ridiculous as a company.It is unbelievable.They don't care if you have no service and there customer support is atrocious, one thing I have out with them many times.
They really need to do something to sort this out.
We ha dno telly in our house for two full days last week,
This question has got me riled against NTL again aaaagh!
We should move to sky
2006-10-26 23:33:13 · answer #3 · answered by Danielle 3 · 2⤊ 0⤋
They started taking someone else's astronomical phone bills out of my bank account and I had hassle from both NTL and my bank trying to get my money back; despite the so called direct debit guarantee. The account number wasn't even anywhere near mine, neither was the name.Their bills were 10 times mine!
2006-10-27 02:11:07 · answer #4 · answered by sarah c 7 · 0⤊ 0⤋
You're best bet is to switch companies. I had broadband with ntl and only ever got connected on average 1 in 20 tries!!! When you ring their number they say there are technical difficulties in your post code area, don't even bother with them mate. Cancel now!!!
2006-10-26 23:37:59 · answer #5 · answered by Rico 4 · 2⤊ 0⤋
i must be one of the lucky ones I have had my internet with ntl for a while and it works fine. mind you there customer service leaves alot to be desired.
2006-10-27 00:09:15 · answer #6 · answered by Tiger 5 · 2⤊ 0⤋
because of the endless amount of problems customers are having with NTL they have decided to change there name. we shall now be known as NT-HELL
2006-10-26 23:54:02 · answer #7 · answered by species8472 6 · 1⤊ 0⤋
i am sorry you are having problems with ntl i have been with them for at least ten years and they have always been okay for me
2006-10-27 02:47:19 · answer #8 · answered by patricia b 5 · 0⤊ 0⤋
i had problems with them a few years back...i have now binned them and Ive got sky....give ntl the elbow...your problems will disappear
2006-10-26 23:33:28 · answer #9 · answered by michael b 5 · 2⤊ 0⤋
Yep - both as a customer and when I used to work for them.
Run now while you still can. They couldn't give a t*ss about any of their customers and they're not remotely interested in helping resolve whatever your problem is.
It just ain't worth the energy fighting them - it's like punching a pillow.
2006-10-26 23:32:51 · answer #10 · answered by Anonymous · 3⤊ 0⤋