I JUST got this new printer, and I've gone through all the installation processes. Papers is loaded, cartridges are in, everything is ready to go. But when I try to print something, it never works. The printer grabs the paper and rolls it in, but then it just sits there, making a sound every now and then but not doing anything. A message then appears saying "The document failed to print", and on the que it says error. The screen on the printer still says "Printing..." I'm really lost here, and I need to use the printer tonight. Please help!
2006-10-26 14:29:58 · 3 answers · asked by Sean 2 in Computers & Internet ➔ Hardware ➔ Printers
Hi. Double check the cables. If its a USB port make sure you use the 1.1 or 2.0 as required. Double check the paper path for obstruction. Check that all the packing material is removed, including the one used to protect the printer-head. Download the latest drivers from the MFG website.
2006-10-26 14:43:00 · answer #1 · answered by Cirric 7 · 1⤊ 0⤋
Did you remove the blue tape from the printer cartridges?
2006-10-26 16:17:18 · answer #2 · answered by CityGirl70 3 · 0⤊ 0⤋
unplug the printer .turn it up side down and gently shake it. the slightest thing will cause the paper to stop. it could be something as simple as a small piece off of one corner of a sheet of paper. hope this helps
2016-05-21 23:40:07 · answer #3 · answered by Anonymous · 0⤊ 0⤋