Phone a company and get through to India, and have to explain the same thing over again. I am so annoyed with this system, which I find unacceptable as its costing us pounds to say the same thing over again because they do not listen or understand you. I had this problem today with Sky, I bet its cost me a tenner in phone calls, because they didn't understand what I was saying. How can you not understand "My Sky+ box does not work", quite simple really, don't you think. It gets to the point that I end up putting the phone down, as I am sick of saying the same thing over, it shouldn't be that difficult. Its just the same when you phone the bank, god knows how many more companies use India as their call centres.
Therefore, my question is, Do you find this frustrating and have you had similar situations happen to you, as I hope I'm not alone in my thinking. I'm on my Soap Box today.
2006-10-26 08:32:56 · 16 answers · asked by bizzybee 3 in Business & Finance ➔ Other - Business & Finance
For the lady who said about throwing the phone at the wall. Funny you should say that because I did. Lol.
2006-10-26 08:40:39 · update #1
Well its Sunday now, and my saga continues, I honestly can't believe that a little plastic box and a bunch of customer services people can be so useless.
Giving birth wasn't as hard as this S**T.
2006-10-29 05:37:26 · update #2
I'm sooooooooooo glad I'm not the only one who has these problems, I was beginning to think my FIRST and ONLY LANGUAGE, English was terrible.
2006-10-29 05:38:44 · update #3
Its frustrating and bloody annoying, I had the same problem when I had problems with my computer and called the helpline. They didn't have a clue what I was saying And what really pisses me off more is the amount you get charged for the phone call, arrrgggghhhhh!!!!!!
2006-10-26 08:42:59 · answer #1 · answered by pinky 2 · 1⤊ 0⤋
It is incredibly irritating. However recently companies have been training linguistics in places such as India to speak with local accents to the caller, after numerous complaints worldwide. For example If you live in London and call, even though it's in India, the people on the line will use a local accent when speaking to you in English. This is meant to make the customer feel as though there calling a local service rather then abroad! Customer satisfaction on the issue is supposed to of gone up! Sneeky ehh!!!
2006-10-26 08:47:15 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I'm in the United States and I have this problem with Dell Computers. Every time I call them, I get someone in India that doesn't answer any of my questions and has the thickest possible accent. I hate it. I really really hate it. Outsourcing: just another annoying way to save a buck.
2006-10-26 08:39:55 · answer #3 · answered by SHERINA 2 · 1⤊ 0⤋
I agree with you 100%....... I do not begrudge them their job.........however I HATE the fact that when there are so many Americans out of work many companies opt to take their help desk positions overseas and make it almost impossible for to resolve the issue because the American or English speaking consumer cannot understand the operators heavily accented english and the operator cannot understand what the consumer is trying to say because of the language barrier.........
You are not alone!
2006-10-26 08:39:37 · answer #4 · answered by Anonymous · 1⤊ 0⤋
It is the most annoying thing ever! I feel like Victor Meldrew when I'm on the phone to them.
Last thing I was on about the broadband, trying to report a fault, took days to fix omg I'm still mad now thinking about it!!
The only way to make it stop is to switch companies to those who don't use the call centres but how will we ever now... you notice when you phone up to order the damn product it's never a foreign call centre then!
Bah I'm right riled up now haha
2006-10-26 08:38:37 · answer #5 · answered by Fairy Nuff 3 · 1⤊ 0⤋
Dont you feel like throwing the phone at the wall. You spend five minutes waiting for someone to speak only to find you cant understand a word they say. They dont even get your name right. Arrrrrrrrrrrhhhhhhhhhhh
2006-10-26 08:38:27 · answer #6 · answered by Anonymous · 1⤊ 0⤋
It is frustrating yes and will continue unless those of us who are angry finally move our business to companies that still operate in this country...This isnt easy as we are held hostage to the money men who use India, Phillipines and the like to pay low wages to staff instead of thinking of their customers. the days of the customer is always right have long gone....mores the pity.. I usually get a scot when I phone Sky,maybe Im lucky...my concern is my details being held in another country, including my passwords and details...and they tell us to be careful of identity fraud...
2006-10-28 02:30:15 · answer #7 · answered by bluefurball 1 · 1⤊ 0⤋
I find it more frustrating when you've just sat down to dinner at 8 o'clock at night and the phone rings. It's one of those flippin' cold calls asking you if you have a mobile phone. From India. Why???
2006-10-26 08:43:13 · answer #8 · answered by Val G 5 · 1⤊ 0⤋
You're lucky you got through to India at all - you usually have to be put on hold for a half hour. That's after you have been through 6 different menus of options!! Would drive you to drink - where did I put that box of wine?
2006-10-26 08:39:27 · answer #9 · answered by Ally 5 · 2⤊ 0⤋
i've had the same problem with sky, o2, etc etc.
but by far the worst i have ever had is when i booked my theory test on the phone.
i wanted to book a test in salisbury. when i got the confirmation letter it said shewsbury.
when i rang to complain / rearrange it the guy of ethic minority (to be p.c) told me that i was prenouncing the word salisbury wrong!! and that it is said sall-is-beery.
to say the least i was not happy and really had to bite my tongue.
2006-10-26 08:50:51 · answer #10 · answered by got2avekayanow 2 · 1⤊ 0⤋