2006-10-26 07:59:19 · 7 answers · asked by Emma G 1 in Business & Finance ➔ Careers & Employment
My sister works in a big foodstore as a customer service person. She deals with all sorts of people's complaints and it's amazing how rude some of them are to her. She just has to smile and let them abuse her in a way that wouldn't be allowed on the streets. The other day a man didn't ask, he ordered her to change his bag of pasta because it was ripped. She asked him to wait as she was dealing with another customer and he threw the bag of pasta over the desk, hitting her in the face.
She picked it up, leaned towards him and said very calmly, 'I said...I will deal with you in a moment. SIR!' and turned back to the man she was helping.
He'd thrown a huge bag of pasta at her! Unbelievable.
That's customer care!
2006-10-26 09:04:03 · answer #1 · answered by Val G 5 · 0⤊ 0⤋
The new word for "customer service" means your dealing with public, queeries, complaints and communicating the policies of the company to the customer.
2006-10-26 08:05:54 · answer #2 · answered by Anonymous · 0⤊ 0⤋
as the title suggests, the care of customers
not to worry, most companies do not know what this is either
2006-10-26 08:06:45 · answer #3 · answered by Anonymous · 1⤊ 0⤋
Something that is not offered by alot of big companies in the UK!
2006-10-26 08:03:05 · answer #4 · answered by Sir Sidney Snot 6 · 0⤊ 0⤋
it depends on what your company does,normally it is to look after your client base by answering queries,solving problems and taking orders etc
2006-10-26 08:09:27 · answer #5 · answered by sarge 3 · 0⤊ 0⤋
to me customer care is someone whose helpful, says please & thank you not like that idiot at PC World Bradford today!!!
2006-10-26 08:46:33 · answer #6 · answered by andrea b 3 · 0⤊ 0⤋
great services
2006-10-26 08:52:16 · answer #7 · answered by ashley_filan 3 · 0⤊ 0⤋