what steps do you take to understand someone's needs?

Answer 1

Communicate with them. Ask them what their needs are. Take some time to spend with them, gather all the relevant information possible and make a risk and needs assessment. Through Supporting people guidelines, we cant judge, but assess other peoples support needs and they have to tell us what their needs are, we can suggest, but if we are writing a support plan, this needs to be client agreed.

Answer 2

Hi, You can have a piece of paper in front of you and have some questions written down to ask so that you are very clear in what you are asking. You can write their answers down so that you can go back over them with them. Listen intently and don't interrupt them when they are talking. Showing that you are really interested and listening to them they will be more open so you will be able to see what is their most important needs at this time. Good luck to you.

Answer 3

Face to face is the most effective means of communication between two individuals. Actually sitting with someone, really listening to them without judgment or bias, allowing them to express themselves openly and honestly.

Answer 4

Listen carefully.
Use empathy.
speak and listen from THEIR point of view (not yours)
use reflective listening to deepen.
reflect the feelings behind what they are saying.
do not be judgemental or jump into your own point of view at any time. this takes maturity. stay in their point of view.
do not respond to perceived accusations.
keep trying to understand how it feels to be them.
ask nothing in return.

Answer 5

talk 2 them

Answer 6

talk to them, listen to what they are saying and then put yourself in their shoes