CONFLICT management...need help?

Question

i need to know some ways to avoid/resolve conflict in the workplace. ANY/EVERY thing is appreciated! thanks in advance =0)

Answer 1

We (company of 1,000 employees) took a two day training class at work called "Crucial Confrontations" and it has been very helpful for everyone. There's a 6 step process to bring a difficult confrontation on the table in a safe, effective manner, and then reslove it. The main ideas are, and you can get the book on Amazon.

What to do BEFORE a crucial confrontation
• How to know what a crucial confrontation is and whether one is needed
• How to get your head right before you open your mouth

What to do DURING a crucial confrontation
• How to start a crucial confrontation
• How to help others want to take action
• How to make keeping commitments almost painless
• What to do when others get sidetracked, scream, or sulk

What to do AFTER a crucial confrontation
• How to gain commitment and move to action
• How to deal with big, sticky, complicated problems

Answer 2

are you the manager or owner? if not it would help if they were to at least assist you. first of all you need to know which person has what problem. avoiding doesnt work it just delays the inevitable. what i used to do in that situation was ask "joe" what he had trouble with and try to see things from their point of view. say if he didnt feel safe doing something then talk to the boss and explain whats happening. a responseable boss would listen and try to do something about it. if he had a problem with "bob" find out why and how it can be sorted to both parties liking. in a legitimate claim you can try comprimising between the two or seperate them so they have little or no contact or, if "bob"s actions are endangering others remove him completely. if "joe" is just whinging the best you can do is seperate them or help "joe" to work out whatever is bothering him. if they have a problem with the company find out if it can be fixed. many people complain about the workplace just because they can. try talking to the owners to organise a little something outside of work. like a company paid lunch every three months or a game of skirmish or even an extra bonus when the company does really well. after all a happy workplace is a productive workplace. if the bosses are whats ruining the place remind them that they need the workers and to back off unless necessary! and if that doesnt work go over their heads and tell their bosses.
the biggest thing to remember is to stay calm stay neutral and listen to what is being said. sometimes things that are really bothering people are never said aloud, like jealousy or rivelry. and when a decision is made enforce it.

Answer 3

FIRST OFF, everyone is entitled to their opinion on workplace drama, or whether they believe it even exists. What bothers one, another brushes off, or if something "else" is going wrong at the same period in their life, it may bother them more. In other words, you never know what is going to set someone off, if anything. It could be a smile and a Hello. Also, realize that some conflict is healthy and good for business if utilized correctly, i.e., two salesmen trying to outdo each other. However, personality conflicts are another matter and should be avoided by scheduling or if nothing else the old, "your here for the money, not to like each other," speech. And its true, your paying them to do a job and if their personalities get in the way of that, there's a big conflict, its not fair to the customers, the job or you as the supervisor and its certainly not fair to the other workers tap dancing around them trying to keep both happy.

Read "The One-Minute Manager" from your local Library, or get some books on conflict management. Also, by reading up on personality disorders you may recognize a few people, lol. Good luck!