I was done with my car, but I still had to return my deposit from Sears... So I went back there yesterday, 20-30 minutes in lane and there we go... I asked for my money back.Lady said no problem but they have to charge me 15% restocking fee!!! I was mad! I asked her what a hell they gonna restock??? Because I didn't order anything and whatever thay ordered not in stock at all!!! So I spoke to another guy after that (15 minutes I ws waiting while he was on a phone) and he told that I have to come back next day and talk to the manager. I said OK. I dont want to go back there again. I'm tired of there service. I dont feel like I have to go there 5 times for nothing.
Now I'm browsing I-net and looking for a lawer in Consumer protection law....
Do u think I'm right? If anybody have any bright ideas I appreciate it.
ps. At other place they done my axles cheaper and faster...
and thanks God I bought those wiper blades otherwise I would never notice that fraud.
Thank you!
2006-10-24 15:50:22 · 5 answers · asked by BooTya 1 in Cars & Transportation ➔ Maintenance & Repairs
I used to work for sears auto center and now I am a tire customer. I know what you are saying. They seem to be going downhill and the slopes getting steeper. When I worked there, if a customer showed enough frustration, we gave them what they wanted by managers choice. I personally wanted to stick it out but the "customer is always right". Of course we had many different situations too. Just go to the highest person you can and get it taken care of. Here is a little secret....Next time your there, ask when the district manager is going to be there. Because when he is there, I gaurantee you that they will pay attention to your concerns!They normally visit frequently. You will see a whole nother world at sears.
2006-10-24 18:06:52 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I don't trust them at all. It sounds like they didnt even changed the oil for you. I went into Sears auto to have them check what caused wobbling tires. They told me the brake pad and the rotor need to be replaced and that was why my car wobbled. After the replacement, it still wobbles exactly the same as it did before. Besides, they took over 5 hours from my appointment time which is ridiculous. I'll tell everyone unless you want to waste your time and money, do go there.
2016-05-22 11:59:55 · answer #2 · answered by Anonymous · 0⤊ 0⤋
I didn't read parts 1 and 2, but don't call a lawyer over $15!!!
CALL the manager and CALMLY explain the situation. Before you call write down the points you're going to talk about and stay on track, don't get flustered or angry.
Or, write it off, and never go to Sears again.
2006-10-24 15:59:23 · answer #3 · answered by Jim S 5 · 0⤊ 0⤋
I also have had poor service at the $ears auto center, but not
as a bad as yours. It always takes 15-20 min to get
waited on, and they dont get parts as quickly as they say.
If you find a good mechanic I would stick with them.
Good luck, with it.
2006-10-24 16:01:09 · answer #4 · answered by Uhookah2 3 · 0⤊ 0⤋
If you feel that they are being unfair, do what I do. Contact the Better Business Bureau. this gets businesses of their rears and into action!
bbb.org is the site you should visit to file a complaint., it's easy, takes about 7-8 minutes.
2006-10-24 15:59:24 · answer #5 · answered by <<M>> 1 · 0⤊ 0⤋