I hired a licensed mover (licensed by California Public Utilities Commission) which claims to have general insurance that covers structural damages done to properties (not just on personal belongings). I found out about them in Craigslist. They never showed me any paperwork that discusses their liabilities.
After the move, I discovered some small but conspicuous damages done to the floor and doors. I called the moving company's owner about this but he just pretended that he did not understand enough English. I then tried to follow-up with more calls but he just does not pick up my calls anymore. What should I do?
2006-10-24 10:25:45 · 7 answers · asked by Inuinuluver 1 in Local Businesses ➔ United States ➔ San Jose
I have the these follow-up questions:
1. The moving company is not a member of BBB. Can I still file a complaint at BBB?
2. Will my renter's insurance cover these damages?
2006-10-24 10:55:38 · update #1
Take them to small claims court. Way too petty to hire an attorney for. Do you have a receipt for the move that has a contract written on it? What does it state about their liability? If you signed off on the mover afterwords that there was no damage, you will have a hard time collecting anything from them. If you do wind up in court, be sure to take and bring photographs of all the areas showing the damage.
You will be unhappily surprised and disappointed at how little the Better Business Bureau will do for you even if this company is a member. Since they are not, the BB will do nothing.. The only way to try and recoup is small claims court. If you go that route, you will also need a written estimate by a professional stating what it will cost to repair the damages, as in this case, that is all you can sue for and you need proof of what it will cost and not your own guess. As to whether this is covered in your Renter's insurance you will have to call your agent and find out.
2006-10-24 10:34:50 · answer #1 · answered by Island Queen 6 · 2⤊ 4⤋
First, take pictures of the damage. Then, go with the Better Business Bureau in your state. You can file a complaint online or by mail. There's also the Insurance Commission if your state has one. Also, send this business a certified letter- that has to be signed for-explaining the situation, requesting for a timely resolution and put a cc BBB and Insurance Commission at the bottom of the letter. Be sure to keep a copy. There's also small claims court.
2006-10-24 17:35:52 · answer #2 · answered by ? 2 · 0⤊ 1⤋
1. go here http://ag.ca.gov/consumers/ FILE! (online if you want)
2. find BBB here http://www.google.com/search?num=100&hl=en&lr=&safe=off&rls=GGLJ%2CGGLJ%3A2006-07%2CGGLJ%3Aen&q=better+business+bureaus+in+california&btnG=Search FILE! (online if you want) These guys are fast and EXTREMELY good. They helped me beat PayPal!
3. Liberally calculate the damages, and take TONS of pictures and video. Get a signed letter from the seller of the house (if possible) stating the damages were not there before your move.
4. Contact the mover one more time, via mail and phone, telling them about 1-3...
Good luck!
2006-10-24 17:39:08 · answer #3 · answered by Snaredrum 4 · 0⤊ 1⤋
I would file a claim with the better business bureau or small claims court
2006-10-28 20:44:39 · answer #4 · answered by eeeeeeeeclipse 4 · 0⤊ 0⤋
My only suggestion is to take them to small claims court. I wouldn't wait to long.Make sure you take pictures of the damages.Don't try to handle it with the moving company by yourself. You would be fighting a losing battle. Good luck.
2006-10-24 17:36:37 · answer #5 · answered by tlc 2 · 0⤊ 0⤋
Call the palce he is licensed with and tell them waht they are doing.
You can file with the BBB. won' tget yoru money back tho.
Best option may be small claims court.
Craig
http://www.shaklee.net/wealth-via-health/distFastStart
2006-10-27 14:15:36 · answer #6 · answered by Anonymous · 0⤊ 0⤋
get a lawyer
2006-10-24 17:34:31 · answer #7 · answered by Blackdog 3 · 0⤊ 1⤋