Mine was cloned and was also overdrawn by £50. A substantial amount of money is missing. I have cancelled the card, BUT .......what next?
2006-10-24 07:22:35 · 13 answers · asked by biggi 4 in Business & Finance ➔ Personal Finance
Step 1 - cancel your card, which you have done so well done!!
Step 2 - Go to your local Police station and get a crime reference number. You will not be refunded without one.
Step 3 - Go to your local branch in the morning and complete the fraud forms - you will need the Crime ref No.
Step 4 - Wait for your new card and your bank to refund your monies. This will probably take a few weeks depending on the sum of money that was stolen!!
It's such a pain in the a**! Sorry to hear of your mis-fortune!
2006-10-24 07:54:42 · answer #1 · answered by treacle 2 · 0⤊ 0⤋
Hi-It looks like you're in the UK and I'm in the US, but assuming the process is similar if not the same...you should contact your bank and ask them the process of filing some kind of fraud affidavit. In the US, many times banks will give provisional credit, which means they give the customer the benefit of the doubt they were actually defrauded and "front" the money to the customer until the fraud research is completed. You need to do this ASAP as some banks have stipulations as to how much money they will refund a person for fraud depending on how long it takes them to file the fraud claim.
Also, I highly suggest a few more things: continue to closely monitor your bank account. If you cannot be sure how the thief obtained your card number, you can't be sure they don't have additional information. This means if they have your checking account number, they can do just as much damage. If you see anything, immediately visit your bank and have them close the account due to fraud and open a new one. It may be a huge hassle but nothing compared to the potential ID theft. Additionally, invest in identity theft protection. Here in the US it can run from $10 a month and up, which I can't think of the exact conversion but that's just about three gallons of milk here. The benefit of this is to alert you if anyone tries to open any new accounts or credit in your name.
Good luck!
2006-10-24 07:34:12 · answer #2 · answered by miranywho 2 · 0⤊ 0⤋
You have already called the bank so you have done the important part. In the US where I live, they covered all of the charges that were made to mine. I asked for and received a new card with a different number of course, and I have been using it for about a year now with no problems. I suspended all internet activity with the card for a period of time, and I have become extremely selective on any online banking. Don't be afraid to go again, but just watch what you do with your information. Shred all of your mail that has the numbers. Good luck.
2006-10-24 07:36:12 · answer #3 · answered by Doug R 5 · 0⤊ 0⤋
You need to report it...not only to your bank, but to the police. If you have a police report and proof that your bank took actions to cancel that account. Then you won't be hel accountable for the charges. I'm sorry this happened to you. I had something similar happen and its tough. Good Luck !!!
2006-10-24 07:26:15 · answer #4 · answered by lisa46151 5 · 1⤊ 0⤋
ask your bank to get your money back! Talk to the bank about your situation, you may have to file a police report about the situation (or the bank may do it for you).
It should take a week for the bank to re-deposit the money into your account once you have talked to them about it.
2006-10-24 07:25:28 · answer #5 · answered by brian c 5 · 1⤊ 0⤋
you need to contact the police to get a crime reference number, the bank will need this to make a claim for you, next you need to go to the bank and get them to put a claim in. you can usually get the funds back within a few weeks.
2006-10-24 08:02:46 · answer #6 · answered by julie 1 · 0⤊ 0⤋
see ur bank manager, banks have ways of dealing with this and i think they can give u the money back as it wasent u who spent it, but this may take a while as they will need to investigate it properly and hopefully get the theiving little git who spent ur money charged with fraud
2006-10-24 07:32:47 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Do some research on how to prevent that sort of thing happening. Don't lend out your card, don't answer any suspecious emails!!!
2006-10-24 07:24:29 · answer #8 · answered by Webballs 6 · 0⤊ 0⤋
Contact the police, as it falls under identity theft.
2006-10-24 07:30:23 · answer #9 · answered by susan w 3 · 0⤊ 0⤋
Cancel it and inform your credit institute immediately
2006-10-24 07:24:41 · answer #10 · answered by Starlight 4 · 0⤊ 0⤋