brought a kichen of mfi waiting 4 weeks for del then bits missing will have to wait 4 mouths for the rest to come has this happen to you
2006-10-24 00:52:56 · 6 answers · asked by Anonymous in Home & Garden ➔ Other - Home & Garden
no but send it back and get a better one from a good company !!!!!!!!!!
2006-10-24 00:55:00 · answer #1 · answered by SINGLE 1 · 0⤊ 0⤋
I am glad to say that it has bnot happened to m, but I would visit the store you purchased from (pref at a busy time of day) armed with all your documentation and then sit down with the manager and in a nice firm polite voice ask him to explain why this has taken so long - if he shirks the question calmy stand up and turn to the shoppers in the store and again clamy explain how MFI have let you down - once finisiihed smile sweetly at the manager and in a calm voice explain that your will be repeating this action
several times a day until the situation is resolved - I would also
out your complaint in writing to their head office - ensure you copy them on all documentation - trust me being polite and firm gets better results than getting angry and shouting - also stick out for some form of compensation - like a voucher or a further discount on a future purchase - after this lenght of time I would be requesting THEM to install it. Good luck and when purchasing a new kitchen again remember this some smaller companies can really compete on price and outshine on service.
2006-10-24 08:19:42 · answer #2 · answered by random 3 · 0⤊ 0⤋
Did mine from B+Q 'cause my dad works there (20% off) Had loads of minor snag, 2 week delay on some parts but most thing sorted by store, complain loud and bitterly in store and try to get a 20% reduction on the whole thing, you will be surprised how far they will go....
2006-10-24 07:56:46 · answer #3 · answered by Stevie t 3 · 0⤊ 0⤋
4 months is too long.
Send then a registered letter saying "time is of the essence on your contract with them and you require completion within 28 days"
That'll do it
2006-10-24 09:25:47 · answer #4 · answered by Michael H 7 · 0⤊ 0⤋
Are you surprised? I have never bought something from them that has been complete. Needless to say I no longer shop there.
2006-10-24 08:03:13 · answer #5 · answered by Social Science Lady 7 · 0⤊ 0⤋
yes the ombudsman is your best bet if not legal advise
2006-10-24 07:56:20 · answer #6 · answered by DAVID M 3 · 0⤊ 0⤋