On a 10 point Likert Scale(1-dissatisfied, 10-satisfied), is it ok to class 1-4 dissati 5&6 Neutral 7-10 satis

Answer 1

No, that would be a misapplication of the concept of a Likert Scale. For starters, the Likert Scale should always have an odd number of choices. That way, the middle choice is neutral. There can only be one netural choice, so you couldn't have both 5 and 6 as neutral, or more commonly, "neither agree nor disagree." It looks like you want a nine point scale. Then you should set 1 - very strongly disagree, 2 - strongly disagree, 3 - disagree, 4 - slightly disagree, 5 - neither agree nor disagree, 6 - slightly agree, 7 - agree, 8 - strongly agree, 9 - very strongly agree. You can't just say 1 - 4 is disagree and 7 - 10 is agree. If you started with just a 10 point scale and want to translate it into satisfaction regimes, that's not a Likert Scale at all. A Likert Scale specifically calls for polling of agreement or disagreement with provided statements.