What are the costs associated with the implementation of a CRM system?

Answer 1

At the very high level, here are the categories of costs:
- Software and license fee according to number of users and sites
- Peripherial system upgrade (i.e. database system)
- Hardware upgrades
- Network upgrades
- Project team personnels: Consultant fee and in-house specialists to implement the system
- In-house resources required to provide expert/user requirements
- Potentially other software components to support the implementation project (i.e. issues tracking, project management software, budgeting software etc)

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