My friend in Peru sources medical equipment for hospitals. She bought a medical freezer from a British company on the internet, and sent them the payment electronically. They told her delivery to Peru would be "about two months". My friend started chasing up the delivery after two months, but never got replies. The British Embassy hasn't managed to do anything, except confirm that the British supplier does actually exist, and to send them a letter querying the situation. The suppliers said that they didn't like "being rushed", and that they would send the freezer when they were ready. The Embassy doesn't seem to have been able to do more. It has now been five months and there has still been no delivery and no refund of the money to the customer in Peru. My question is this: Is there any consumer rights or other organisation in the U.K. that can help my Peruvian friend get either her money back or the delivery of the goods she paid for?
Many thanks!
2006-10-23 11:05:16 · 1 answers · asked by doctormellowvibes 1 in Society & Culture ➔ Other - Society & Culture
details please
tell me the name of company and how u paid
hope it was credit card
doesnt sound like a legit company
transport will be slow i guess?
2006-10-23 17:28:48 · answer #1 · answered by q6656303 6 · 0⤊ 0⤋