I have been working there for about 1 year and a half and i have never really had to do any thing but hang up clothes and ring up customers but now the new company (BCBG Max Azaria) wants us to greet the customers and sell to them and really really be like a cheerleader like really happy and thats not a problem because i can act like every one is my friend but my problem is i don't really know alot about fashion and how to match colors and clothes and fabrics for other people so how can i fix this problem so that i can be better at my job. Can any one give me some tips on greeting and talking to customers?Thanks
2006-10-23 09:08:31 · 13 answers · asked by Mrs.Dennis 3 in Beauty & Style ➔ Fashion & Accessories
First, always greet the customer within the first three minutes in the store, with a smile and a "Hello, how are you!?"
People note that they don't like to be talked to, which is understandable. But a good sales person will just ask once, and leave it at that. If your company wants you to greet customers, then you have to - so might as well do it in a pleasant way.
Then, ask them if they are looking for anything in particular or anything special. "Are you looking for anything special today?"
If they say "no," then let them browse by themselves. Don't ask them more than once. Leave them with, "If you need any help with sizes, I'd be more than glad to help."
If the customer says "yes," that they are looking for something - either you have it or you don't (or something similar.) If you have it, bring them to the item, if you don't, apologize and say no. If you have something similar, show it to them. If you are not sure, ask your manager.
Know the store so you can walk with the customer to the items they are looking for. Pull it off the rack, show it to them with your arm underneath the item to help display it.
Go from there, build outfits. For example they only want a shirt, match it with a pair of pants.
"I love this shirt, my sister got this with these pants."
And, if they like one item, show them something else you think they might like. Look at what the customer is wearing.
Most of all go with your gut. Anyone can tell when someone wants to be left alone, so leave them alone. If they respond that they are looking for something, that's your ques to know you can help them out one on one.
Does the store have mannequins? Follow those displays. Do you have a catalog from the company of what items go with what? Look at them before the items come in, think about what you would put together. Ask your manager, talk to co workers about what they would put together. When you're cleaning, look at the item and see what you think might look good. When you ring people up, see what the customers are buying and with what.
Good luck!
2006-10-23 09:22:39 · answer #1 · answered by Kel 3 · 1⤊ 0⤋
I would love to walk into a shop and be greeted by someone who is cheerful and actually glad to see me in there!!!
My favorite salesperson, who soon got promoted to manager, is able to "size me up" in an instant and the first thing she asks is what particular event am I shopping for. It makes me feel like I actually HAVE an event even when I don't. LOL But, that statement turns the experience into one. She then starts bringing everything in my size to the dressing room. I don't really have to look through any of the racks....she's out there doing it for me. She's bringing things to me so fast that all I need do is say "ewww" or "wow". And I must shamefully admit, I NEVER leave without buying something.
Now, how to "size someone up"? I would suggest watching "What NOT to Wear" on TLC religiously as well as reading every fashion magazine I could get my hands on.
I hope this helps and GOOD LUCK!!!
2006-10-23 09:23:06 · answer #2 · answered by Rembrandt11 3 · 3⤊ 0⤋
A lot of times people have some idea about what they are looking for in regards to clothing. As long as you are familiar with the store in general and know where all of your merchandise is, you can always give choices to the customer. For example: if the customer is looking for a black skirt: You can show them many different cuts and styles of black skirt, where the customer might know which one is flattering or something they are looking for. Giving the choice is also helpful in UPSELLING at your store as well, because they may come in looking for one black skirt, but leave with two after seeing so many wonderful choices!
Another suggestion I have is to brush up on your fashion knowledge by searching on the internet, where occasionally an article comes up that lets people know what kind of shirt/pants/sunglasses best fit their face/body style. You can always keep in mind this information when assisting customers to give them the best choice
2006-10-23 09:21:21 · answer #3 · answered by Anonymous · 4⤊ 0⤋
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2016-09-01 01:31:43 · answer #4 · answered by ? 4 · 0⤊ 0⤋
The fact that you admited that is good. People appreciate honesty when they're shopping so if someone asks your opinion of something and you're not sure, just tell them the truth-that you're not the best and fashion and you're not positive as to how it looks. If you don't think that a certain customer will take honesty to well, then try evading the question. Example:If you don't like the whole outfit but you think they'll get upset if you tell them so, try picking out any part that you really do like and encourage them to buy that.
(P.S. I love Rave!)
2006-10-23 09:51:27 · answer #5 · answered by NYC_grl_2004 1 · 2⤊ 0⤋
Be natural. Greet the customer, if they look interested, then pursue a conversation or offer your advice in clothing. If they don't even look at you, then don't bother wasting your time.
Remember you will not be selling clothes forever, but you probably will be meeting/greeting customers again--so take this opportunity to find out what works.
Good luck!
2006-10-23 10:52:29 · answer #6 · answered by Stefanie K 4 · 2⤊ 0⤋
There are 3 thing that you can do to improve your selling skills:
1) BE PROACTIVE: Take the initiative to salute and offer yourself to help them...
2) DON´T OBSTRUCT: Be careful where you stand, never obstruct between the costumer and the merchandise. Leave the costumer some space.
3) PROMOTE A SALE CLOSURE: Small words can help the costumer make their mind: "it looks great on you", "This colour really fits you", "It is really a fare price"
2006-10-23 09:20:22 · answer #7 · answered by RickZ 2 · 1⤊ 1⤋
Read up on the latest styles. Read style magazines. Just smile and say hello to everyone. I don't know if they want you to be pushy but I hate that. I'll leave a store if a salesperson is pushy. I like to be left alone when i'm shopping.
2006-10-23 09:17:41 · answer #8 · answered by lucy02 6 · 1⤊ 0⤋
Find out what the person is interesting in such as style and fabric, ask what type of colors they like, and if there is something in particular that they are looking for.
2006-10-23 09:14:16 · answer #9 · answered by Shannon G 2 · 2⤊ 0⤋
Personally, I really hate it when a sales person comes up to me in a store and is obviously "selling" - Hey! Can I help you with anything? What are you looking for? Can I interest you in our sale merchandise today? Do you need anything? Can I follow you around and annoy the heck out of you? Please, please, please?!?!?!
Drives me insane. The sales people that get my business - everytime - are the ones that approach me when I obviously need some help, or that pay attention when I'm looking dead at them and waiting patiently for them to finish with anothe customer.
Best "opening line" from a sales person - "Hi. That's a great (piercing, tattoo, hair color or style, purse, pair of shoes....whatever). Let me know if there's anything I can help you with."
Brilliant!
2006-10-23 09:23:53 · answer #10 · answered by Anonymous · 1⤊ 3⤋