how to deal with complaints about foulty mobiles, what to offer instead, wheter to return the money paid for the mobile to customer or repair it?within how many days?generally how to stay close to our customer, keep them happy and let them know about innovations provided on existing mobiles and about new options
2006-10-22 00:54:30 · 5 answers · asked by magda 4 1 in Business & Finance ➔ Other - Business & Finance
I use LG (I'm in Korea, so I use a Korean company). When a phone breaks, they fix it within a week or so. I've heard of people paying extra to get put on a plan that gives you a replacement phone (a crappy one, so you'll still come back and pay for the repair, I guess). If you pay for 'insurance', you can get a new phone when the old one breaks-no repairs, just a brand new phone. If the customer wants to upgrade and use the same number, so long as the customer has a 'plan phone' and not pre-pay, the customer gets a discount if they bring back the old phone (it gets serviced and resold as a used phone). The store will transfer any info you request from the old phone to the new one (phone number lists, etc.) free of charge and the new phone is ready as soon as the customer has the new phone in their hands.
About once every 2 months, LG sends a text message to me-I assume they are advertising new payment options...I can't read Hanguel. People find out about new innovations through ads (TV and newspapers) and signs in the windows at all the LG telecom stores (they're like McDonald's in the US-one on every corner (actually, sometime 2 or 3 on a corner and 2 or 3 'between' the corners).
2006-10-22 01:40:24 · answer #1 · answered by MigukInUJB 3 · 0⤊ 0⤋
I think you should replace it if it is faulty within 3 months and offer a repair after that for up to a year. But mostly you should listen to your customer and not make rash decisions, you can usually tell if someone is trying it on
2006-10-22 08:12:56 · answer #2 · answered by CAROLE S 2 · 0⤊ 0⤋
customer service with mobile companies is rubbish. they should if faulty replace it with 2wks or less or when getting fixed instead of sometimes providing you with a cheap rubbish replacement give you a better one.
2006-10-22 07:58:30 · answer #3 · answered by Anonymous · 0⤊ 0⤋
mostly the customer services is very lousy. they think customers are beggers. once you make delay payment they treat you like this
2006-10-22 07:58:38 · answer #4 · answered by Sekar 4 · 0⤊ 0⤋
i suspect i'd want to punch you if i ever met you in person.
2006-10-22 07:57:33 · answer #5 · answered by monkeynuts 5 · 1⤊ 0⤋