I registered police complaint also royal mail complaint. but no reponse.Somebody signed on my behalf to receive the mobile unauthorisedly.Pl help as what should be my next steps.
2006-10-21 11:11:13 · 14 answers · asked by Raghu 1 in Consumer Electronics ➔ Cell Phones & Plans
ask orange for a copy of the signature. they can request this from royal mail. the delivery has to be signed for by you because this constitutes the signature the agreement which by the way has a cooling of period of up to 28 days in this time you can cancel the contract so write to orange and advise them that you want to see the signature and want to cancel the contract if it is within 28 day of the date of delivery. then stop any direct debits which are set up for payment. be warned that they will tell you that you cannot cancel to try and stop you. but it is your right to cancel on an agreement which has been made by mail order, internet or over the phone.
2006-10-21 11:25:47 · answer #1 · answered by Anonymous · 1⤊ 0⤋
No so not fair and out of your hands, this should be between Orange and Royal Mail, after all they must have proof that they sent the phone to you and Royal Mail would get a signature from you as proof of delivery, if Orange does not have any kind of signature of delivery, that proves you did not recieve the phone in the first place, do not back down and insist it's their responsibility to trace the delivery of the phone.
2006-10-21 11:23:24 · answer #2 · answered by jackie w 2 · 0⤊ 0⤋
Contact citizens advice, in the meantime Orange are not being straight with you. They have a record of all calls made to and from that phone.
Demand they send you a copy. Its your phone, they reckon you're using it, they can't refuse.
Then take that to the police and give them a copy to back up your complaint - they can trace those calls.
Plus Orange know where the phone is. They just want your money.
2006-10-21 11:21:48 · answer #3 · answered by sarah c 7 · 0⤊ 0⤋
WOW! I see the silly factor after all these years. I thought it was referring to a literal "foxhole" as in World War One. But, now I see that the word is based on two words ... fox and hole ... which could actually mean a literal hole owned by a fox. Well, how would a fox own anything besides its fur? I mean the hole is in the ground and does he/she have a written documentation of ownership like a deed OR can the fox even read or write. I see now how silly this whole thing is and I greet your perceptiveness with the tribute of a star given FOR SILLINESS.
2016-03-18 22:35:28 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Do you know who signed for the mobile? If you do tackle them about it. If you don`t , and nobody seems interested enough to do anything about it, I would cancel my direct debit for the contract payment. Then wait to see what happens. Why should you pay for something you haven`t got? Mobile phone companies make enough money, and they must have insurance for disputed "undelivered" items. Inform them you are not going to pay as you don`t have the goods.
2006-10-21 11:23:05 · answer #5 · answered by The BudMiester 6 · 0⤊ 0⤋
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2015-01-26 06:00:46 · answer #6 · answered by Anonymous · 0⤊ 0⤋
Orange are required to cancel a contract that has been stolen. Tell them this and give them the crime report no recieved from the police.
2006-10-21 11:21:21 · answer #7 · answered by Anonymous · 1⤊ 0⤋
Perhaps I'm wrong but I thought that when you sign for the phone it completes the contract, if you haven't signed there is no contract so get to CAB or see a solicitor.
2006-10-21 11:24:39 · answer #8 · answered by JAKE 2 · 0⤊ 0⤋
Was it delivered to your house or a flat?????
Proof of posting is not proof of delivery, do you share your house with any body??
If your the only one in your house and no one could of possibly of signed for it, threaten to take them to a small claims court............
The post man could of signed the piece of paper
The company my partner owns delivers mobile phones via tnt but only replacements .....................
2006-10-21 11:23:05 · answer #9 · answered by xXx Orange Breezer xXx 5 · 0⤊ 0⤋
Who did you order the mobile off?
How did you pay?
Contact your local citizens advice bureau.
2006-10-21 11:14:31 · answer #10 · answered by Anonymous · 1⤊ 0⤋