what are the needs for business customers?

Question

in the three different types of customer

Answer 1

CUSTOMER NEEDS:

1. Friendliness
Friendliness is the most basic of all customers needs, usually associated with being greeted graciously and with warmth. We all want to be acknowledged and welcomed by someone who sincerely is glad to see us. A customer shouldn’t feel they are an intrusion on the service provider’s work day!

2. Understanding and empathy
Customers need to feel that the service person understands and appreciates their circumstances and feelings without criticism or judgment. Customers have simple expectations that we who serve them can put ourselves in their shoes, understanding what it is they came to us for in the first place.

3. Fairness
We all need to feel we are being treated fairly. Customers get very annoyed and defensive when they feel they are subject to any class distinctions. No one wants to be treated as if they fall into a certain category, left wondering if “the grass is greener on the other side” and if they only received second best.

4. Control
Control represents the customers’ need to feel they have an impact on the way things turn out. Our ability to meet this need for them comes from our own willingness to say “yes” much more than we say “no.” Customers don’t care about policies and rules; they want to deal with us in all our reasonableness.

5. Options and alternatives
Customers need to feel that other avenues are available to getting what they want accomplished. They realize that they may be charting virgin territory, and they depend on us to be “in the know” and provide them with the “inside scoop.” They get pretty upset when they feel they have spun their wheels getting something done, and we knew all along a better way, but never made the suggestion.

6. Information
“Tell me, show me – everything!” Customers need to be educated and informed about our products and services, and they don’t want us leaving anything out! They don’t want to waste precious time doing homework on their own – they look to us to be their walking, talking, information central.

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Three Types of Customers

Internal Customers
Customers within the organization who are next in line to receive the product. Examples could be production line workers who receive the product or customer service representatives.

Intermediate Customers
Often these are distributors who purchase a product and sell it to retailers.

External Customers
The consumer of the product or service is the external customer. This class of customer has the most important requirements..and they must be met, otherwise they will not purchase the product.

Answer 2

The needs are as follows

1. Attention - One on one - Identifying Needs
2. Understanding of Requirements
3. Delivering through with services

Answer 3

To handle multiple business customers at a time is difficult, customer details and dealings can be stored on some good online CRMs like BoomCRM
http://www.boomcrm.com/

Answer 4

The customers looking for "business" usually have pretty basic needs which I di not propose to outline here in a public forum

Answer 5

What about thermal mugs. Most employees take cups from home to the office to drink from. My husband does this all the time and constantly forgets to bring them home. We must go through a cup (of some sort) weekly. They would meet all of your requirements. 1. Reasonable in cost 2. Company logo could be printed on them 3. All recipients would carry them around for others to see. 4. Like my husband, most recipients would keep them with them at work to have something handy to drink from. 5. Would probably fit in a standard USPS Priority Mail box 6. A thermal mug is universal in its gift giving abilities. 7. Even high-level people need a cup to drink their daily beverages from. I hope this helps. Good luck.

Answer 6

You need say state the type of business first.

Answer 7

You can use free tools on Google to really get to understand a marketplace, your customer and things like seasonality: http://www.id-london.com/new-business-strategy-blog/great-free-google-tools-for-business-development