what is the very worst customer service youve received?

Question

obvious candidates..restaurants, shops, Royal Mail, gas board, electricity board,banks, mortgage agents, etc..i want the full story

Answer 1

HP computers

My wireless keyboard broke 2 weeks after I got it (I ordered it from HP online), I called HP, which outsourced to a guy in India, stayed on hold for 1 hr., he said he can only offer technical help, told me to call California HP, so I called them and was on hold for 1/2 hr, the guy said I have to call the number I called the first time, so I call back India, on hold again for 1/2 hr, then this guy says that since I had my keyboard for more than 10 days that it is now past warranty and I cannot return the keyboard. I argue that it is faulty construction and I did not abuse it in any way and it is not my fault that it is falling apart. He says that HP is not liable for anything wrong with my keyboard since I've already used it. We go back and forth arguing for about 1 hr, he is entrenched in his position that HP is not responsible for the keyboard. This is aggravated by the fact that he can't understand anything I'm saying and I'm having problems understanding his Indian accent. Finally he says that if I am having problems with the keyboard then I should call HP in California!!! WTF????? In disgust I hang up the phone and vow never to buy HP products again!!!

Answer 2

I used to initiate a controversy with the guy giving the undesirable provider. Then, after it had escalated previous all redemption, i could call for to make certain the administrative and initiate off arguing yet lower back. that did no longer do lots stable and it made me look like a jackass in front of the different purchasers. Now, i will attempt to be stable natured approximately it despite the fact that the subject is, and nudge the worker alongside. If that would not artwork, i will say something like, "I see you and that i can't be waiting to make certain this. could you please get your supervisor?" each so often, that places the clerk in a greater cooperative temper and each thing gets worked out. each so often, the clerk gets a supervisor. many times, the better up you pass, the greater the supervisor has using on a passable result. for occasion, a minimum-salary clerk won't provide a rattling despite the fact that in case you're happy or no longer, yet a save supervisor whose earnings is in step with sales needs you to return lower back -- and convey your pals with you. The greater somebody has using on a corporation's fulfillment, the greater shopper-friendly they would be.

Answer 3

I was in Walmart and going to buy a $300 item. It was large and on a high shelf. Obviously I wanted to look at it before I purchased it, so I asked the clerk if I could see it. She looked at me and said "Well then I would have to go up there and get it"
WOW I couldn't believe it. I just said "yes, that is what you'll have to do!"
That probabally isn't the worst, but it is the most unbelievable.

Answer 4

America West Airlines, hands down. They have their ticket sales and reservations outsourced to India, guess what, I cannot understand anything the rep was saying, it was impossible to purchase the ticket, and asking for a supervisor insured that I would get disconnected and get to start over. I was in a remote, dinky airport in very rural Arizona, trying to book a flight to Dallas (aka civilization) I came very close to smashing my cell phone to bits out of frustration. What jerks!! I will never fly on America West, US Air, whatever they want to call themselves, again. I would rather walk!!

Answer 5

hi, i cant really answer your question but i can say is that i used to work on the customer service desk at B&Q, i used to be really good at my job, i never gave bad service but when i had a customer that wasn't respectfull of my feelings or came shouting at me i didn't do my best for them, its not nice standing there all day solving problems not only for the store but for customers aswell, and when someone comes up to you and calls you a fat useless bitc* you tend not to want to serve them at all, that said there are not many people out there who are like this (thankfully) and the majority of people are quite nice, these people are the ones that get the best service. Perhaps not what some people want to hear, but take it from someone who has done it for nearly 15 years, its not easy, and if your one of those that arent very good at their job its even harder...

Answer 6

I have a Citi credit card. I called to activate it, punched in my #'s, and it automatically forwarded my call to customer service so they could try to convice me to get that "protection" where they will pay your balance if you're unemployed, disabled, etc.
The man went through his spiel and I said no when he took a breath. He then tried to convince me I was wrong and went through his entire sales pitch again. I said no, thank you again.
5 TIMES(!!!!!) I had to tell this man that I wasn't interested. Finally, as he went through the prices and terms for a 6th time, I hung up on him. I hate doing that and I always try to be as civil as possible with people because I've worked with people before and I know how demanding and rude they can be when you're doing your best to just try to earn a living, but I draw the line at coersion. I just wanted to activate my friggin card!

Answer 7

I phoned PC-World for support i was having difficulty in starting my PC i was asked for a password what i never put on. I phoned and was spoken to by a Pakistani male who i told the problem i was told to turn my PC off at the wall unplug the plug and wait 30 seconds.. i did this and he said OK now what do you see i said ''the same as before a screen asking for a password'' he said OK Mr Boyle could you please enter the password and we will continue to help you with this problem.. i said ''i don't know the password'' he said ''OK try unplug the PC then enter the password'' i just put the phone down and used the boot up disk

Answer 8

I was at the Louis Vuitton store at the Millenia Mall in Orlando, Florida. After making my purchase, the same sales rep that helped me out brought me my bag but didn't give it to me. Instead, she kept walking towards the door and sort of ushering me while I followed (eventhough I wanted to keep brousing around and see if I liked something else). When she finally got to the door she turned around and handed me my bag. I felt as if she distrusted me and wanted to get rid of me! I was with a male friend and he even noticed it. He asked me "What's the matter with her? Didn't you just buy that? Why doesn't she give you your merchandise? It was veeery embarrasing and I have never gone into that store again.

Answer 9

Asda (Walmart), this particular member of staff made me feel like a thief and a liar, because they had priced something up wrongly on the shelf and I wasn't prepared to be over charged because of their incompetence, the shop is RUBBISH, I wont go back in there ever again.

Answer 10

I went to Sears looking at appliances, comparing them actually, I had remodeled my kitchen and was getting stainless steel, the clerk told me they had a very good deal if I bought 3 appliances I qualified for a big rebate.I bought all of the appliances there and guess what??? NEVER got it!!!!!!!!!!! I even sent new copies of my receipts and called several departments of the company but I never got the rebate. What upset me a lot is that I could have gotten them some cheaper at another store, but because of the rebate went with them.......................... So rebates will not attrack me again!!!!!!!!!!!!!!!!!!!!!