My boss wants me to send an email of complaints and unresolved issues to this company which we have a contract with. I'm not sure how to start off an opening statement? please help!!!
2006-10-19 11:08:46 · 2 answers · asked by openupthemic 3 in Business & Finance ➔ Other - Business & Finance
Check here (The site is legit despite the name!):
http://www.businessballs.com/complaintsletters.htm
Here is an example, although extremely wordy:
In responding to serious, large complaints and implications, you should initially respond with an immediate solution to resolve the current issue, and then arrange with the customer how best to develop and agree a remedial change that will prevent re-occurrence, which for large contracts should probably entail a meeting, involving relevant people from both sides. In some situations you will find that the need is actually for a fully blown re-negotiation of the service level agreement. In such cases do embrace the opportunity as a very positive one - a chance to consolidate and strengthen the relationship, and normally an opportunity to extend the length of the contract.
2006-10-23 08:34:20 · answer #1 · answered by Joe S 6 · 0⤊ 0⤋
post the nature of the complaints and I would be willing to try.
2006-10-20 07:27:06 · answer #2 · answered by Anonymous · 0⤊ 0⤋