what is the task title when the IT employee helps company personnel in their IT problems?

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what is the task title when the IT employee helps company personnel in their IT problems?

2006-10-17 08:33:17 · 4 answers · asked by daf 2 in Computers & Internet ➔ Computer Networking

4 answers

"desktop support" is the generic term for someone who helps users with their problems. It would be classified as tier 1. Tier 2 would be simple networking/e-mail resolution. Tier 3 would be systems/network engineering and server maintenance.

Most desktop support issues are PEBKAC errors (problem exists between keyboard and chair). :)

2006-10-17 11:24:09 · answer #1 · answered by antirion 5 · 0⤊ 0⤋

Systems Administrator

2006-10-17 16:11:04 · answer #2 · answered by Spiritoso 3 · 0⤊ 0⤋

Computer Consulting

2006-10-17 16:04:42 · answer #3 · answered by Brenton 2 · 0⤊ 0⤋

Computer Technician

2006-10-17 16:34:56 · answer #4 · answered by alberto_da 2 · 0⤊ 0⤋