2006-10-17 03:40:29 · 8 answers · asked by abinawa99 1 in Business & Finance ➔ Other - Business & Finance
THAT depends on what your business is.
For a service oriented business, give better service. Price is not necessarily the deciding factor but superior service (be there when needed, for example, or provide some 'extras' when you go to your accounts) can make or break you.
For a sales oriented business, quality is the keyword. Again, pricing is not the deciding factor but a higher quality product can make you _rich_ while a poor quality product can make you be like Enron.
When you are acting/reacting with your customers, keep in mind how you felt when you last encountered a rude sales rep or service person. ..
2006-10-17 03:49:41 · answer #1 · answered by credo quia est absurdum 7 · 0⤊ 0⤋
One suggestion I can give is, if you have support staff, or an Administrative assistant who greets or deals with the customers initially then they need to be the kind of person that you want representing you, not just your product, you. The power that an Administrative assistant/ support staff has to make or break a business is unbelieveable because a customer is not going to continue to deal with someone who makes their transactions difficult. This means the Admin must be knowledgable, caring, honest, tactful, and fair. And this also means to find someone like this you may have to pay them a little more, but really it would be an investment in the future of your business.
If you don't have support staff and it's just you, then just keep a good repore with your customers.
2006-10-17 03:56:42 · answer #2 · answered by ts 4 · 0⤊ 0⤋
Excellent customer service, of course. One of our suppliers told us, "You are only as good as your last mistake."
No one is perfect. Companies will make mistakes and customers will be unhappy. What you do to fix the mistake is what counts. Fix it fast and fix it right. Make the customer glad that they chose you, even after you made a mistake.
2006-10-17 03:55:34 · answer #3 · answered by momofmodi 4 · 0⤊ 0⤋
Good service.
2006-10-17 03:47:52 · answer #4 · answered by SteveUK 5 · 1⤊ 0⤋
ask them what you can do to improve your service and gain some feed back@!
then applie the reasonable ones!
2006-10-17 03:52:26 · answer #5 · answered by Anonymous · 0⤊ 0⤋
very good personal service does it every time.
2006-10-17 03:47:00 · answer #6 · answered by SKYDOGSLIM 6 · 1⤊ 0⤋
Be nice, smile a lot, and be very sincere.
2006-10-17 03:49:04 · answer #7 · answered by moonsister_98 6 · 1⤊ 0⤋
chain them to the desk?
2006-10-17 03:46:48 · answer #8 · answered by curiosity 4 · 1⤊ 1⤋