How do i get a company to take my complaint serious.?

Question

I have a credit card company that puts me on forever hold 45 minutes plus. thay keep giving me the run around about money they should have credited me. and everytime i call them the whole process had to be started over. Were can i find the big shots of a certain company? "Continental Finance" Please help me. It took 8 weeks to get a replacement card after mine was lost and they charged me all kinds of fee's during that time. Dan

Answer 1

Find out whether or not the company is registered with the Better Business Bureau (they should be), file a formal complaint with the BBB, warn everyone you know about the place, fax them an explanation of why you do not owe the fees and what actions you are prepared to take if they pursue the matter further, then transfer whatever balance you may have to a different card so you don't have to bother with them anymore.

Answer 2

I would personally ask to speak to management, tell them all calls are being documented, hold times and all information in the calls. Then tell them if they do not take immediate action to not only correct their errors but compensate you, that the following will happen.
1. Your account will be closed bu you
2. The better business bureau will be contacted and given all information about the company's dealings with your account.
3. You are getting legal representation to clear up the matter since the company wont handle it in a professional way.
Make sure to keep your cool and follow through on all of this or they will continue to abuse you and others in the future.
Good Luck

Answer 3

When it comes to complaining to a credit card company, what they do for you really depends on how long you have been with them. If they are suppose to credit you, you can try contacting them over the phone or you can email them. The email for me seems to be the most effective way. Pretty much all the time, I get what I demand.

Answer 4

Adam B delivers reliable suggestion approximately the thank you to touch John King. whilst writing your digital mail and letter, shop all emotion out of it. State the info in simple terms and basically make threats which you're waiting to work out through. once you're arranged to pass to the clicking, say so. We had problems with BT it sluggish in the past and took our grievance to the chairman's workplace. That resolved the challenge because of fact, as Adam B says, at that time they must shield it. Royal Mail has a matching coverage. something that is going to the chairman will become a 'flag' case and must be resolved as quickly as achieveable. reliable success!

Answer 5

Write the the attorney general in your state and cc the company or write the better business bureau.

Answer 6

Your best bet is to go on the internet, get the address of the company, and try to get the name of a bigwhig to address it to. It probably won't go to that person, but still it shows you are serious.

If you're going to be taken seriously, though, it has to be in writing (in respectful language) and sent snail mail.

Answer 7

Then it's time to balance transfer your way on to a cheaper card and say goodbye to them. It's the only way they learn.

Marks and Spencer have an extremely good offer on theirs at moment.

http://www6.marksandspencer.com/pages/default.asp?PageId=home&Product=CC

Answer 8

It may cost a small amount, but have you ever contacted an attorney?

Answer 9

think about upset postal workers

Answer 10

we have a banking ombudsman in australia for that