My system says it is infected with TROJAN virus. What should i do now?

Question

None of the anti virus programs are helpin me clean it! they want it to be registered but its not possible as i am an Indian!! Any program that could help me clean the virus in TRIAL mode?

Answer 1

Trojan Removal Procedure.

Removing infections from your computer is never as easy as aquiring them. Malware infections are not meant to be removed so it takes TIME and PATIENCE to get rid of them. If you do not have T & P then you can always do a Reformat.

Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Replace the Ewido program with the appropriate program.

You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate). Download one and save to desktop, run it later.

LSPfix: all Windows OS except 95.

http://www.cexx.org/lspfix.htm

Winsock XP Fix: Windows XP only.

http://www.spychecker.com/program/winsockxpfix.html



Download and Update Ewido (now called the AVG Antispyware):

http://www.ewido.net/en/download/


-- If you have problems updating see here:

http://www.ewido.net/en/download/updates/

Once the updates are installed do the following:



Let's get cleaning

Part 1

• Temporarily show hidden files.

For Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Appearance and Themes, and then click Folder Options.

3.
On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.



For older systems:

1.
Double-click My Computer, click View, and then click Folder Options.

2.
On the View tab, under "Hidden files and folders", click "Show hidden files and folders", and clear (uncheck) the "Hide protected operating system files" check box.


IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


Empty your Internet Explorer cache and your other temporary file folders:

1.
On the Internet Explorer Tools menu, click Internet Options.

2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.

4.
Click OK again.

Restart in Safe Mode:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



Start Scan and let Ewido scan the PC


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).


If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


The last steps

If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.

Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.

First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.

Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.

3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.

4.
Return to the System Restore Tab and turn System Restore back on.


Windows ME:

1.
Click Start, click Control Panel, click System.

2.
Click Performance, click File System, and then click Troubleshooting.

3.
Enable the option Disable System Restore, click Apply then restart your computer.

4.
Return to the Troubleshooting tab and turn System Restore back on.


To set a manual restore point complete the following steps:

1.
Click the Start button.

2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3.
Choose Create a restore point, and then click Next.

4.
In the Restore point description box, type a name for your restore point, and then click Next.

5.
Click OK.


There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php

Answer 2

2

Answer 3

What difference should it make what country you're from. Go ahead and register. Go get Symantec Norton Antivirus free trial for 14 days. Clear out the problem and if you can afford it thereafter purchase it. Other than that, other may post you some other freebee sites that may be able to clear out the problem. If you could, please update your question with the exact name of the trojan so I can look it up. There may be tools out there instead of a virus scanner to remove it.

Cheers.

Answer 4

Namaste!

Of course!!! No problem. No need to register anything.

Get Avast Antivirus, it's 100% free, and totally legal. Besides, it's the best around.

Get it here.

http://www.avast.com

Happy DIWALI!

Answer 5

Get Webroot's spy sweeper.If that fails, Try to re-install windows with your system CD, if that fails re format your hard drive. IF EVEN THAT doesn't work get a new computer. If you do get to that point the Trojan has gotten into your BIOS.

Answer 6

I have a program that can help you. I am on yahoo now hit me there or send me email click my name to get email and yahoo,I need some info on the trojan that you have as well so plz hit me at yahoo

Answer 7

Here you have a list of good and free programs.
http://askcomputerexpert.ws43.com/download.html
I recomend Avast. And delete all infected files! It's the only way...

Answer 8

Ewido is excellent for removing trojans. They have a free online (no download required) scan that will also remove at:
http://www.ewido.net/en/
Good luck.

Answer 9

check this Kaspersky Anti-Virus

Answer 10

Get the full version of Computer Assosiates from

http://www.microsoft.com/athome/security/downloads/default.mspx

http://home3.ca.com/Microsoft/