SYMPTOMS
If more than one user is logged on to your Microsoft Windows XP-based computer and if the Fast User Switching feature is enabled, Windows may unexpectedly stop responding (hang) when you log off. The welcome screen is not displayed, and the screen is black.
If you press any one of the following keyboard shortcuts, nothing happens:• CTRL+ALT+DEL
• CTRL+SHIFT+ESC
• Windows logo key+L
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CAUSE
This problem may occur if a program is running in the context of another user who is logged on to the computer. For example, this problem may occur if all the following conditions are true, in the order that they are presented in: • You log on to the computer as one user.
• You switch to another user without logging off as the first user.
• You run a program in the context of the first user.
• You log off the computer as the second user.
In this situation, a process is not ended correctly in Windows XP.
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RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 (http://support.microsoft.com/kb/322389/EN-US/) How to obtain the latest Windows XP service pack
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Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
2006-10-14 10:14:06
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answer #1
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answered by Andrew B. 4
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U need to re-ask ur question with more details. For all we know, ur computer could b saying that when it boots, when its in windows, or when its shutting down. Be more specific.
2006-10-14 17:13:55
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answer #2
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answered by black_ca_scorpio 4
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