I have a trojan horse. I've gone to Micr. and run all the scans. What should I do next?

Answer 1

I Can Get Rid Of It For You

if You Have Windows Xp Do This--Start Menu< all programs< Romote Assistance

When It Opens Select The Invite Someone and then type this in [e-mail] then i can use my virus software to remove it for you

Good Luck,
Roger Smiley

Answer 2

Do NOT allow somebody you do not know to "remote assist" you! This allows a stranger total and complete access to your system. Not a good idea. Now, if you know somebody who you trust explicitly, then use remote assistance.

You can use most any Internet Secutity Suite can clean up malware on a system. If you do not have one installed now, I highly reccomend Panda. It is a full system and has served me well for over two years. It costs, but right now there is a special at Fry's Electronics for about thirty dollars. If you were upgrading it would only be the amount of tax, so it was actually free, but it is well worth the entire fee without any discount.

While the free version of AVG is not a bad program, AVG also offers a paid subsription for a stronger version of the free software suite. So, you can easily see that the free version will not be as good as the paid version, otherwise the company would not make money. They offer the free version which hooks people into their software.

Be careful in who you choose. My new system came with McAfee pre-installed with a "bundle" even though I specifically requested no security suite. I was told they could not seperate it out from the "bundle", so I had to remove it from my system after I received it. Well, in order to really remove a software security suite you have to use a special "removal" tool put out by each manufacturer of these types of software. The Add/Remove Applet does not remove these types of programs as they are deeply imbedded into the system. They have to be deeply imbedded in order to properly fullfill the function of securing the system. However, if one is not fully removed it will cause problems with your preferred choice.

Now, after using the removal tool from McAfee I found an entry for the McAfee firewall still residing in my Registry! It was not activated, but the mere presence of this interferred in my Panda suite and keeps throwing out errors and stops it from being able to fully protect my system. I had to call Panda who then sent me a link to the real removal tool for McAfee! It has now cleaned my system Registry and Panda is working beautifully. The McAfee firewall was not listed in the Add/Remove Applet nor in my CCleaner software removal program. So, you can easily see how these company's sneak stuff into systems and create havoc if not removed properly. It is VERY important you fully investigate each Security Suite and read any user reviews and have a fully informed ability to make a choice on which one to put on your system. Otherwise you will experiance a lot of errors and problems and actually place your system at risk without realizing it.

I understand some folks just can't afford to pay for a Software Security Suite. It is in these cases one must utilize the free choices. Just understand that no matter how many people tell you that the free ones are just as good as the paid versions, are not fully informed and do not have the experiance to really understand the ramifications of each programs abilities to protect your system AND how difficult it is to really remove them.

I do not advocate using the "trial period" software when it comes to Internet Security Suites, or putting the free ones on and trying them out, and then attempting to use the Add/Remove to remove them and "try" out a different manufacturer's software. This will muck up your system very quickly and even cause less experianced individuals to not understand why their systems, even new ones, to not run well, or freeze up, crash, etc. sometimes even causing them to believe they have to wipe the hard drive and re-install their OS. Any tech you tells a customer that a wipe and reinstall is needed is lazy and simply does not want to do the work of locating the root problems and fixing it. I have never known a situation in which a reinstall was really required. Problems may take a bit to locate, but they are locatable if the person is willing to do the investigative work required. The wiping of a hard drive and a re-install is a drastic and uneeded measure.

There are many good Internet Secutity Suites out there, AVG is good, but I strongly believe Panda is by far the best. I only use my full Security Suite by Panda, and do not use any other program, such as an extra one or two spyware programs, or other malware programs. Please remember you can only have one firewall and one Anti-virus program on your system at a time. You can have additional spyware and spam programs at one time, but if there is a program which allows you to use just one why use anything else and take up hard drive room to install them and use up RAM to run them? It just makes good sense to use the best if you can afford to.

Now, microsoft has a Malicious Software Removal Tool which will get rid of that Trojan on your system. Go to:

http://www.microsoft.com/security/malwareremove/default.mspx

Download and run this tool and any malware on your system will be removed.

Now, it is important for you to know you need to disable your System Restore during the cleanup process. System Restore is a wonderful tool for restoring your system to a time in the past when your system was running correctly. In order to do so it takes a "snapshot" of your OS at a period of time. Now, if you leave your System Restore enabled during the cleanup you will still have malware in the "snapshot" and it could get back into your sytem. So, just disable System Restore prior to running the Removal Tool then enable it when you are done. Disabling it wipes out all stored Restore Points, and when you enable it again it creates a new Restore Point and then continues to make Restore Points as normal.

To disable System Restore go to Start-Right Click on My Computer and your System Properties will appear in a dialog box. Click on the System Restore Tab and disable it. When you are done with the clean up Tool just reverse the process and enable System Restore and you are good to go.

Good luck and have a nice day.