The company who have failed to send me the goos ordered is: The Mirror, Euro House, Cremers Road, Sittingbourne, Kent ME10 3US. They stated in their advertisement that goods could take up to 28 days to deliver. I ordered on September 5th. It is now October 14th. I have contacted them and they blame their suppliers. What can I do? Who do I complain to?
2006-10-14 03:23:31 · 8 answers · asked by Anonymous in Home & Garden ➔ Other - Home & Garden
Phone: 020 7293 2220
Email: mirrorshopping@mirror.co.uk
Check link for further addresses
2006-10-14 03:28:12 · answer #1 · answered by richard_beckham2001 7 · 1⤊ 0⤋
I would continue to contact directly with the company you purchased items from. If you get no reasonable idea of when to expect the items you purchased, you can do the following:
"Check your telephone directory for the complete names, addresses, and phone numbers of these offices:
Your state attorney general usually has a division that deals with consumer protection issues;
Your local consumer protection office;
The Better Business Bureau in your state and where the company is located;
Your local Postmaster;
The local media — television, radio, or newspaper consumer actionlines.
www.consumerworld.org lists international, federal, state, local, and private consumer agencies as well as Better Business Bureaus, consumer organizations, and professional associations. "
2006-10-14 10:35:22 · answer #2 · answered by wellab76 2 · 0⤊ 0⤋
Cancel the order with them and quote the 'distance selling regulations 2000' as they have exceeded their delivery date. Send a recorded delivery letter to their registered address saying you want to cancel and have a full and immediate refund. Also state that If the refund doesn't arrive within 10 days, you will commence proceeding at the small claims court to recover the money plus your expenses.
2006-10-14 16:42:29 · answer #3 · answered by Mogseye 3 · 0⤊ 0⤋
Contact the Mail Order Protection Service (MOPS). You have rights! Visit www.mops.org.uk
2006-10-14 10:40:13 · answer #4 · answered by fuck off 5 · 0⤊ 0⤋
my advise to you is. contact trading standards. this is the type of problem that there were formed to sort out ad deal with. and you have all been given advise from someone else regarding payment using a credit card. if you used this kind of payment. phone them as well.
2006-10-14 10:42:34 · answer #5 · answered by Anonymous · 0⤊ 0⤋
legally they have 6 weeks, if it still doesn't arrive by then call the better buisness bureau, & federal mail fraud to put out an alert.
2006-10-14 10:29:13 · answer #6 · answered by busted_glass 3 · 0⤊ 0⤋
go to a company called intrum justicia they are usually the ones who all payments go thru
2006-10-14 10:29:03 · answer #7 · answered by haha_islaughing 2 · 0⤊ 0⤋
Trading Standard Office in your local council.
See so many contacts details .... go on ... ohhhh ... please give them another week or so ..
2006-10-14 10:34:10 · answer #8 · answered by Vig 2 · 1⤊ 0⤋