not to mention a chicken sh*t way to run a business ?
2006-10-13 15:24:50 · 11 answers · asked by Jujeaux 6 in Business & Finance ➔ Corporations
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2006-10-13 15:44:03 · answer #1 · answered by n0witrytobeamused 6 · 1⤊ 0⤋
Radically DECLINED!!! WHY should I have to push ANYTHING for English?!?!?!?! Isn't it the national language? How many of you really enjoy typing in endless strings of numbers, only to REPEAT all the same stuff when eventually you are blessed with a human? Even worse, is when you are forced to PAY for the so-called customer service! There is NO efficiency if I have to repeat everything, and "re-verify" everything that just went into the machine. Then when graced with a human, they are lowest paid contractor in a warehouse filled with cubicles and some fat guy boss screaming about calls taking too long because his company get paid be the call, not the service provided.The rep. finally turns out to be reading from a script and knows NOTHING about your service, technology, or issues. They are just mindless drones encouraged to get you off the line. That computerized crap had only managed to make call center companies wealthier by forcing some people to just hang up before being graced with a human. You will probably find that companies with computers that require more than 4 actions prior to speaking to someone have by far angrier encounters with customers, than those that direct answer the call with a human straight away. .
2016-05-22 00:13:24 · answer #2 · answered by ? 4 · 0⤊ 0⤋
I think it depends on the alternative. Of course, having people answer the phone all the time in the customer service department is normally better - but when hold times are exceedingly long ("your average wait time is 20 minutes"), having an automated system take part of the load is much better. The alternative, adding more customer service reps, is not always feasible from a cost standpoint.
2006-10-13 16:49:39 · answer #3 · answered by R M 2 · 0⤊ 0⤋
no!!! I was dealing with customer service today. She was a friggin idiot. Sometimes automated responses can save time. It depends on the company and the problem.
More and more customer service reps are being outsourced to other countries, mainly India. Some accents are very thick and hard to understand. (Not the idiot mentioned above)
2006-10-13 15:36:58 · answer #4 · answered by Gravy B 2 · 0⤊ 0⤋
If I have a quick question that they hear all the time - like what time do you close, what is your address - I don't have any problems listening to a recording. But if I have a complicated question, and after having to type in my account number, social security number, and every other number that has ever existed, and then I get transferred to someone and I have to repeat the same numbers all over again to them, I'm not happy. Unfortunately, moving to another company doesn't help, because they do the same thing.
2006-10-13 15:35:01 · answer #5 · answered by Don't Know 3 · 0⤊ 0⤋
If it's done right (and very few have done it right) it's actually pretty cool. Cox Cable in San Diego has an automated CS system and it's pretty good, but they are the exception. Most are nowhere near as robust as they need to be and are EXTREMELY frustrating. Do it right or don't do it at all, ya know?
2006-10-13 15:28:46 · answer #6 · answered by over_educated_under_everything 2 · 0⤊ 0⤋
When any business looses the personal touch with their customers it will definitely loose a certain percentage of their customer base. My answer is YES!!
2006-10-13 16:24:35 · answer #7 · answered by gayle V 1 · 1⤊ 0⤋
'sthere no feeling like needing to talk with some one and getting a machine in the place of a person;it asks twenty questions that usually not related to what your calling about.it really get on my nerve it like wasting money and time
2006-10-13 15:29:49 · answer #8 · answered by Anonymous · 0⤊ 0⤋
yes atleast i feel it is cause customers dont want to talk to a heartless can of tin they want to speak to a real live being
2006-10-13 15:32:37 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Yes i do
2006-10-13 15:27:06 · answer #10 · answered by Anonymous · 0⤊ 0⤋