Dell PC wont let me start windows?

Question

My daughters Dell desktop PC has encountered a problem. As of today she cannot start windows. The PC reconises that there is a problem and wont let her go any further than the black screen with the white writing right at the begining of start up. It then changes to a blue screen. The blue screen inform us of........Technical information ***stop: 0X00000024 (0X001902030 X832 a9230, 0XC0000102, 0X00000000).........Any idea's before I go phone Dell

Answer 1

There is no way to tell exactly what the problem is, there is not enough information. The stop line you show is explaining where the system was affected but it doesn't mean that your RAM is damaged. All it shows is that you had a stop error there. Could very well be software related. If you have loaded software recently, you could try a restore to last known good configuration. This is an option from the windows startup menu which you get to by tapping the F8 key when the computer is starting up. So when you see the black screen with white letters start tapping the F8 key. When your computer screen shows you the startup menu, use your down arrow and choose "last know good configuration" That will try to restore you system back to the last time it was functioning properly. This doesn't always work so you may end up calling Dell.

Answer 2

Blue Screen O'Death before windows even tries to load? that's something gone wrong at quite a basic level, like, some bit of hardware has gone zizz.

If you're lucky, the disk itself will be untouched and you will recover everything as soon as whatever it is is fixed.

But you do need to call Dell. Have fun in the horrible phone system. You might find it easier to try the online (non human) technical support first, and also submit an email help request. They do answer emails - slightly officiously, but sometimes you can get to the answer that way.

Answer 3

Unfortunately, that one's known as the 'blue screen of death' because it normally means you will have to completely re-install the operating system.

Try pressing F2 (or F9) as soon as the power comes on, and it should take you to the boot menu, where you could try to boot in 'safe mode' and take it from there. It may not be F2 though, but it tells you which F key accesses this section when you see that black screen with the white writing you described.

If the thing is dead, try turning it on with the Dell disk it came with and you may be able to repair it. If it doesnt automatically boot from the CD, you can make it do so by changing this setting in the bootup section I'm trying to get you into.

Good luck

Answer 4

There is no reason to panic in case your Windows 7 does not start in your Dell Inspiron 570, as your Windows 7 allows Boot repair right from the Bios itself. Windows 7 includes a Startup Repair tool that is provided on your Windows 7 disk. It can also be downloaded from the manufacturer’s website. Use the Startup Repair tool to fix the MBR file. Windows will instruct you over every step. In case of a CMOS battery failure, simple change of battery will do the job. If the problem still persists, then there is a high chance that one or more of your hardware have failed. In that case it is best to consult technical assistance.

Answer 5

u might get lucky....that is called the blue screen of death.....it is a real good possibility u will have to reinstall windows from the disc......u can try this first....reboot the pc...tap f8 until u see a screen come up and give u the options ...select the option...restart pc in last good known configuration.....has there been a power outage...have u installed any new hardware? if not..u can try dell...but most likely they wont be able to help u...if dell can not help u and u do not have a windows cd.....im me and i have a special disc that will allow u to fix it...it will allow u to find out what made pc crash and give u instructions on how to solve problem....u will have to burn this to a disc and have pc boot from disc

Answer 6

This sounds like the system is crashing. I just got my computer back, it crashed major at the end of Sept. After the blue screen appeared with numerous error messages my hard drive then dumped all data. I'm starting over from scratch... I wish I could give you better news, but it really does sound like her system is crashing :(

Answer 7

2 suggestions;
1. go into the system restore and type a restore description of an earlier time b/4 the problem started ie: sunday october 8, 2006.

2. Go to dell.com and use their pc checkup. It will search for problems and auto-fix them.

Answer 8

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Answer 9

ur system is crashing... make sure that if u have installed a newly installed device that its connected well to the system, or try to unplug it...and reboot. R u sure u didnt play with any BIOS settings?.To restore BIOS defaults, keep on tapping the delete button on startup then set the to fail safe.

Answer 10

Try tapping F8 when you start up then start in safe mode