I purchassed a wrestling figure for my nephew from amazon. I recieved a phone call at work to say it had arrived so i gave my nephew permission to open the item when i got home i realised that they had sent the wromg item. They had sent a wrestling ring instead. My nephew had already started playing with it. I checked my e-mails and had one from the seller asking for the item back. I e-mailed back telling him my nephew has already started playing with it. He has now e-mailed me again saying if i do not pay the difference now he will take legal action. The item i ordered was £7.99 the one i recieved was £29.99. what should i do i dont want the item thats why i didnt order it but he wont accecpt it back used and at the moment i cant afford the difference. He is saying it is classed as theft. please help.
2006-10-12 23:11:26 · 16 answers · asked by ahalfi 1 in Games & Recreation ➔ Toys
I would contact the DTI, http://www.dti.gov.uk/ or your local CAB, Citizen's Advice Bureau, they will be able to advise. But I would say that the seller should not be charging you for their error. Also did you pay with Paypal. They will be able to offer advice. Hope it works out for you. You need to also read his terms and conditions. If fact I would ask him to send you T+C's. Look at distance selling reg's. you should be able to send it back and get a full refund as long as it is in the original packaging and in a saleable state.
2006-10-12 23:16:02 · answer #1 · answered by dochsa.co.uk 2 · 1⤊ 0⤋
It sounds like you have not bought this from Amazon, but from one of their sellers 'shops', I would contact Amazon directly and explain what has happened, they are basically in charge of their website and the sellers who operate on it. Don't worry, it's not your fault. Keep all paperwork and copies of emails etc.
Also tell them to send you the correct item, as ordered, and to enclose return postage for the one that they sent.
2006-10-12 23:29:04 · answer #2 · answered by jayktee96 7 · 0⤊ 0⤋
if you have ordered something from this company and they have sent you the wrong description of product then the fault lies with the company who sent it as you have shown clear intentions of buying from this company therefore it is not classed as theft therefore you are clear from any theft allegations that he has suggested to you i suggest that you contact a solicitor who specialises in consumer protection acts who will may advise you to make a counter claim against the company, u may find it useful if you visit your local trading standards office who can give you good advice and help you in the right direction with the appropiate bodies
2006-10-12 23:39:56 · answer #3 · answered by karen m 1 · 0⤊ 0⤋
They are right it does need to go back, BUT.
They will have to come and collect it.
You don't have pack it or put it the post even if they send a return of postage label.
This most of the time puts them off. As the cost of collection is greater than amount of order error.
2006-10-12 23:16:50 · answer #4 · answered by MR_KGB 3 · 0⤊ 0⤋
i'm now no longer Christian besides the undeniable fact that right this is my opinion as properly. I detect the Rede leaves somewhat too much wiggle room and does no longer quilt many factors of a ethical code. It leaves the question: How have you ever learnt what harm is? the three fold regulation fills in various of those holes and companies concerns up in basic terms somewhat besides the undeniable fact that I detect its tone certainly somewhat offensive. Its no greater then you definately'll bypass to hell once you you do no longer... (which i in my opinion do unlike). Now i'm neither Christian nor Wiccan besides the undeniable fact that i'm pagan. I in basic terms adjust to a somewhat distinctive degree of ethics and ethical accountability (Celtic reconstructionist/druid), besides the undeniable fact that I even have obtrusive this "infant killing/stealing" out seem in the previous than and it somewhat makes me shake my head. I detect it confusing to experience that yet yet another guy or woman can somewhat evaluate that the conventional guy or woman is even geared up of despite like that. i became as quickly as consistently taught bypass judgement on as you would be judged. and that i recognize that peoples judgments are mostly consistent with their very own tendency, as in a liar will assume lies and so on. Which somewhat makes me marvel...what does that Christian do in his spare time?
2016-12-26 18:05:24 · answer #5 · answered by Anonymous · 0⤊ 0⤋
As the seller made the error I feel certain there is nothing he can do be make doubly certain phone Citizens Advice bureau they are really helpful and will clear it up for you in minutes..
2006-10-12 23:14:59 · answer #6 · answered by geordie.lady 6 · 0⤊ 0⤋
I'm afraid you're in a bad way. His exchange policy has to be spelled out on the website for it to be legally enforceable but it doesn't have to be easy to find. His insistance that the merchandise be returned unopenned is not at all unreasable and very common for etailers. It's probably ultimately easier for you to just swallow the cost.
2006-10-12 23:16:47 · answer #7 · answered by W0LF 5 · 0⤊ 1⤋
Tell him to go jump in the lake. He is at fault. Keep the ring until he gives you your money back. He's unprofessional and way out of line. I would also give him a bad rating.
2006-10-12 23:20:30 · answer #8 · answered by Anonymous · 0⤊ 0⤋
It will cost him more to claim the money back than its worth, he should have business insurance anyway, he sent the wrong item so he is responsible talk to your local citizens advice they will know what to do.
2006-10-12 23:15:47 · answer #9 · answered by carla s 4 · 0⤊ 0⤋
His fault, not yours.
If in doubt get in touch with amazon or Citizens advice. Im sure they'll be able to make it clear who's in the right.
2006-10-12 23:38:02 · answer #10 · answered by Sam E 1 · 0⤊ 0⤋