On the DELL computers advert (on tv) the woman that is talking (the sales advisor on the phone) is speaking perfect English, but when you call yourself, you get through to someone in an obsure country, that speaks worse english than I can write. Are they falsley advertising? or has anyone spoken to someone that does infact speak english??
2006-10-12 00:08:09 · 5 answers · asked by shevlad2004 2 in Computers & Internet ➔ Other - Computers
probably to get more money - encourage you to phone by giving the impression you will speak to this nice, intelligent understanding individual, then you get someone who frankly, could not give a damn and you are lucky if they speak the same langauge as you. All companies do it - banks...insurance....
2006-10-12 00:09:47 · answer #1 · answered by rose_merrick 7 · 0⤊ 0⤋
Like everything else it's cheap labour. People complain about small companies using foreign nationals and paying them below the average wage. Is this not the same only legal ??
2006-10-12 07:25:47 · answer #2 · answered by sonj75 2 · 0⤊ 0⤋
how many call centres do you actually know of that are based in England though? that's the problem with any customer services phone lines these days
2006-10-12 07:12:59 · answer #3 · answered by ChRiS 3 · 0⤊ 0⤋
Thats the way it works with Call Centres now.
2006-10-12 07:11:59 · answer #4 · answered by Well, said Alberto 6 · 0⤊ 0⤋
if you think dell are bad try ringing BT cant understand a word they say. normally just put the phone down.
2006-10-12 08:54:29 · answer #5 · answered by jackie d 4 · 0⤊ 0⤋