Ok so i have a dell xps laptop and its veryyy slow and it has alot of pop ups, and it freezes. My uncle said that it has alot of spyware on it and viruses. He told me to get a system recovery CD? I don't really know what that is. Where can i get one from? And will it help out with my problem?
2006-10-11 16:10:41 · 8 answers · asked by NEEDHELP 1 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
It should have come with your laptop.
If you can't find it anywhere, call Dell's Tech Support (Good Luck Understanding outsourced dialects.) and see if you can get them to send you one.
You may also want to goto Dell's site and search for soemthing like lost recovery disk. Maybe they have soemthing online to help.
In the meantime, download Lavasoft Ad-aware to search your pc and get rid of spyware. For the viruses, you may want to invest in a virus scanner.
ALthough I haven't seen it catch anything, you can also go to Microsoft's site and then home pc's for Window's Defender - Spyware protection for free.
2006-10-11 16:20:17 · answer #1 · answered by captn_carrot 5 · 0⤊ 0⤋
You shouldn't need a recovery CD. Dell laptops now a day come with an special partition to recover all your programs as the first day you got your computer. If you do it be sure to backup all your data because it will be done after the process. Check your laptop's manual on how to start the recovery process. It should be something like restart and press some key right when it's starting (the big DELL black screen)
2006-10-12 00:29:44 · answer #2 · answered by Trak 2 · 0⤊ 0⤋
Call Dell customer support and order the recovery CD. It'll cost you a few bucks. The CD reinstalls Windows onto the laptop.
2006-10-11 23:12:15 · answer #3 · answered by Anonymous · 0⤊ 0⤋
If you don't install a virus scan/firewall/spyware program and keep it updated and if you don't scan every single file you download for viruses BEFORE you open it or play it THEN you might as well just go ahead and throw your laptop in the trash! I scan everything! I download. I haven't had a virus or any adware,spyware OR popups in over 4 years! It's just like wearing your seatbelt... once you get used to it, it is second nature. But if you decide you're too lazy to scan your files when you download them, then be prepared for the headaches you're just now seeing the begining of... good luck though! :-)
2006-10-12 00:33:31 · answer #4 · answered by Army Of Machines (Wi-Semper-Fi)! 7 · 1⤊ 0⤋
the System Recovery CD comes with the laptop when you bought it. If you don't have this, ask Dell how can you get one
2006-10-12 02:08:43 · answer #5 · answered by EARTH 3 · 0⤊ 0⤋
Check in the box or bag the laptop came in, possibly the CD could be in the manual for the laptop, if you have any of those things.
2006-10-11 23:17:42 · answer #6 · answered by colinh33 2 · 0⤊ 0⤋
Download Ad-aware (it's free) or pick up Norton at Furture Shop, load it up and sweep the bad spies away
2006-10-11 23:19:52 · answer #7 · answered by dunno 2 · 0⤊ 0⤋
http://www.microsoft.com/athome/security/spyware/software/default.mspx
2006-10-11 23:19:09 · answer #8 · answered by safrodin 3 · 0⤊ 0⤋