i have this file that is a virus. i have bitdefender, but it wont let me delete the virus?

Question

what do i do?

Answer 1

try AVG pro its good

Answer 2

If you've already opened the file, then the virus is now on your system. You'll have to search the net for a tool to remove the 'specific' virus you have. If you've NOT opened the file yet, meaning you downloaded it and then scanned it with a virus scan and the scan told you it contained a virus, then just delete the file containing the virus. good luck

Answer 3

MALWARE REMOVAL


Malware is a general word for all form of Viruses, Spyware etc. This procedure works for all Malware. Use the appropriate program.

You might be unable to access the Internet after removing the Malware so you will need to run LSPfix or Winsockxpfix (as appropriate). Download one, but do not run until later, if required.

LSPfix: all Windows OS except 95.

http://www.cexx.org/lspfix.htm

Winsock XP Fix: Windows XP only.

http://www.spychecker.com/program/winsockxpfix.html



UPDATE YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


Let's get cleaning

Part 1

• Temporarily show hidden files.

For Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Appearance and Themes, and then click Folder Options.

3.
On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.



For older systems:

1.
Double-click My Computer, click View, and then click Folder Options.

2.
On the View tab, under "Hidden files and folders", click "Show hidden files and folders", and clear (uncheck) the "Hide protected operating system files" check box.


IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


Empty your Internet Explorer cache and your other temporary file folders:

1.
On the Internet Explorer Tools menu, click Internet Options.

2.
On the General tab, in the Temporary Internet Files section, click the Delete Files button. This will delete all the files that are currently stored in your cache.

3.
Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK.

4.
Click OK again.

Restart in Safe Mode:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START RUNNING YOUR SCANNER.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode.

If you are unable to access the Internet after removing Malware you will need to run LSPfix or Winsockxpfix (as appropriate).


If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem, removing the need to run Winsockxpfix. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the dialogue box that appears. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


The last steps

If you are running Windows XP or Windows ME, and your computer has been successfully cleaned of Malware, there is one more thing that needs to be done.

Delete any old restore points and then create a new restore one. The old ones may, of course, be infected with the Malware and cannot be used.

First, start and then stop the Restore Service. This is done differently depending on what operating system you are running.

Windows XP:

1.
Click Start, and then click Control Panel.

2.
Click Performance and Maintenance, click System, and then click on the System Restore tab.

3.
Select the Turn Off System Restore check box, click Apply, then restart your computer.

4.
Return to the System Restore Tab and turn System Restore back on.


Windows ME:

1.
Click Start, click Control Panel, click System.

2.
Click Performance, click File System, and then click Troubleshooting.

3.
Enable the option Disable System Restore, click Apply then restart your computer.

4.
Return to the Troubleshooting tab and turn System Restore back on.


To set a manual restore point complete the following steps:

1.
Click the Start button.

2.
Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3.
Choose Create a restore point, and then click Next.

4.
In the Restore point description box, type a name for your restore point, and then click Next.

5.
Click OK.

Answer 4

hi, i recommand you to use a more powerful and easy to use security suite. CA eTrust Internet Security Suite

CA's eTrust Internet Security Suite R2 offers a powerful set of tools to thwart all kinds of online mayhem. Like its better-known competitors Symantec Norton Internet Security 2006 and McAfee Internet Security Suite 2006, eTrust Internet Security Suite blocks phishing attempts, criminal hacker intrusions, and pop-up ads; quarantines spam; stops spyware; and keeps the kids off objectionable Web sites. Its new interface is attractive and, despite a few minor quirks, easy to navigate. Best of all, its virus scans are fast and its full-system scans won't bring your PC to its knees.

You can get a detailed slidshow of CA eTrust Internet Security Suite in here:

http://network.sitesled.com/internet-security/

Best Wishes && Good Luck!

Answer 5

Antiviral. (free)

AVG free. Excellent protection available from: http://www.Grisoft.com

Don't use two antiviral products together as they may be incompatible. If your Antiviral trial has run out, then remove product from your computer and get the AVG installed.

Anti-spyware (all free)

O.K. Some quick links to get you out of trouble

Essential products are: Adaware SE from: http://www.lavasoft.com

Spybot SD http://www.safer-networking.org/en/spybotsd/index.html

Spywareblaster http://www.javacoolsoftware.com/spywareblaster.html

Windows Defender - http://www.microsoft.com/athome/security/spyware/software/default.mspx

Spycatcher
http://www.tenebril.com/consumer/spyware/spycatcher-express.php
Ewido http://www.ewido.com

PC starter kit at download.com 20 of the best recommended programes for people new or less advanced in computers. Check all three pages, at bottom see Security/Tools/Fun

http://www.download.com/PC-Starter-Kit/2001-12350_4-0.html?tag=dir
Now for some informed reading, courtsey of 2-spyware Research centre.
Anti-Spyware contains the list of all known legitimate anti-spyware programs that can effectively detect and remove spyware, adware threats and other kinds of computer parasites from the system. Listed programs have been carefully tested by the 2-spyware.com research center and successfully passed our strict tests. This means that all of them can quite precisely recognize a particular pest, completely disable it by terminating its processes, deleting its essential files, registry entries and other related objects and eventually clean the infected system ensuring that no unsolicited programs will stay and attempt to violate your privacy and harm your computer.

All the products in Anti-Spyware category really work, do not deceive the user by producing false positives and cannot damage a compromised computer while eliminating found malware. However, it is important to know that not all of them are recommended for daily use. Each spyware remover in the list comes with a review describing its positive sides, drawbacks and impression it left. Such review also includes program screenshots, information about its price, implemented features, performance and general effectiveness. We rate tested programs by giving marks from 1 to 100. The higher mark a spyware remover gets the more effective it is. Please carefully read each review, pay attention to the rating mark a program got and read comments published by other visitors. This will help you to make a wise choice and compare your current anti-spyware program with other modern solutions on the market.

If you cannot find a particular spyware remover in anti-spyware category, take a look on the category of corrupt tools. It contains the list of rogue, fake, illegal, even harmful applications that definitely cannot correctly detect and remove various security and privacy threats and therefore must be avoided.

Additionally we provide the list of recommended anti-spyware software that got the highest marks and therefore is the most effective. From the personal experience we can tell that one spyware remover is not enough, different programs find different parasites. You need to do a wise choice.
Anti-spyware tools:
Total Anti-Spyware products in our DB: 71
Recommended Anti-Spyware products:

Spyware Doctor

(91/100) - real time protection; deep file scan; optimal (low) system requirements; complete system scan; highly configurable
Spy Sweeper

(89/100) - real time protection; trial version available; deep file scan; complete system scan; highly configurable
Spybot Search and Destroy

(84/100) - quick performance; real time protection; free to use; highly configurable
Windows Defender Beta 2

(75/100) - real time protection; free to use; deep file scan; complete system scan



For more information from this site http://www.2-spyware.com/anti-spyware

C Cleaner.http://www.ccleaner.com/

This will tell you a lot about what is on your computer, such as running programmes,cookies, History, settings etc. and will help you clean up and remove unwanted items. Be careful how you use it as it is a very powerful programme and you should read the help index before you do anything with it.

Hope this information is of help to you and others.

Answer 6

find the dos name on it by right clicking it and clicking on properties, find the directory rebbot your computer in dos mode and type del and the file name as you saw in the properties if that doesn't work then you should get norton or mcaffee

Answer 7

brooklyn b...roll with me for a few...i use bitdefender also....dont get rid of that for avg......it woulda helped if u gave more ifo on what u are infected with....but here lets try this
ets clean the pc first
go to start..run..type in msconfig.....press ok...new window...press start up..select disable all.press apply..press ok
go to start..run..type in prefetch in new window in top left corner..select edit..select all..press delete.......yes..delete all...
go to start..all programs..system tools..disc clean up..select c drive..after it has finished analyzing..check all the boxes..press ok..when it has finished cleaning..it will disappear...
now go to start..control panel...folder options.....view...u will see a option that says "show all hidden files and folders"..check that..press apply..press ok.....
ok....now we need to go into safe mode....turn off ur computer.....as soon as u turn it back on...u have to press f8 repeatedly until u see a screen that shows u several different options.....u need to enter the option " safe mode" use the arrow keys on keyboard to scrool to it..then press enter...after u afew moments..u will see log on as.....admin or user....select user....after that u will see ur desktop......now open antispyware..( please update this b4 going into safe mode)..click scan my computer....select full or complete system scan.....then press next..it might take ahour or so..after it has finished..remove what ever it finds...now close superantispyware....
go to start.run..type in...%temp%...press ok..new window..go to edit.select all..press delete..tes..delete all....
go to start..control panel...folder options.....view...click reset to default..press apply..press ok...
now restart your computer...u will see a pop up from system configuration...put a check mark in the little box..press ok
if that does not work...try using ewido or superantispyware they are both great programs

Answer 8

download dr. delete from download.com

Answer 9

D/LOAD AVG IT IS FREE , AND ALSO MIICROSOFT WINDOW'S DEFENDER IT'S ALSO FREE , I HAD NORTON AND MCAFFEE AND TOOK THEM BOTH OUT