I cancelled my BT Broadband after 3 days as I was unhappy with their dreadful customer support service. I was told that if I cancelled I would be liable to pay for the whole 12 month contract! Is this lawful? I went ahead and cancelled anyway as I don't believe this is legally valid.
2006-10-11 07:40:19 · 10 answers · asked by ady baby 2 in Politics & Government ➔ Law & Ethics
In UK law there is a cooling off period after a contract is signed, it is an implied term in the contract. This means it is not written down.
The operator was wrong in what she told you, but in saying that he/she is not legally trained either.
Just cancel it and don't take no for an answer. The cooling off period will end after a period of time you have had the system installed, not when you signed the contract. You must be given reasonable time to try the service.
Hope this helps
2006-10-11 21:04:37 · answer #1 · answered by LYN W 5 · 0⤊ 0⤋
You should have a "cooling off" period - in fact you have 2 - one from when you first ordered and then another of 7 days after you've been provisioned - that means when broadband is active on your phone line, regardless of whether or not you've used it. Be warned - the ISPs are clamping down on "in contract" cancels - up until recently, although you would have a 12 month contract, the systems weren't in place to actually enforce this and get the remainder of the money back - unfortunately this isn't the case now.
2016-03-28 05:11:35 · answer #2 · answered by ? 4 · 0⤊ 0⤋
Um, did the contract you signed say anything about being able to cancel within 7 days? If not, you are obligated to uphold your end of the contract, which says you will be their customer for 12 mos. So you will have to pay them for all 12 mos.
Try reading your contract. At least try doing so before you sign something in the future.
2006-10-11 07:44:16 · answer #3 · answered by Phoenix, Wise Guru 7 · 2⤊ 0⤋
i dont know i pheonix is from the uk but i know that its law not waffle you do have 7 days at least to cancel no matter what someone from bloody india is told to tell you british law if your not happy then its your right and no you wont hav to pay the full 12 months thats just scaremongering
2006-10-11 07:50:01 · answer #4 · answered by Anonymous · 0⤊ 0⤋
you should have a 14day cooling off period wher you can cancel it within them 14 days, there may be a small charge but most companies don't charge you.
get in touch with customer services and if need be put a complaint in they will basicaly poo theirselves that they could have a complaint and that should get some answers.
2006-10-11 07:49:52 · answer #5 · answered by vic6981 3 · 0⤊ 0⤋
Just look at your temrs and conditions on your contract. Or pick the phone up and ask BT rather than wasting time asking questions on here.
2006-10-12 20:41:00 · answer #6 · answered by dpboorman 1 · 0⤊ 0⤋
I think you may be stuck on this one.
you may try calling back to talk to someone else, ask for a supervisor, or something.
if its an 1800 number try a few times, many times big comanies, you will not get the same person, and someone may help you out.
2006-10-11 07:48:30 · answer #7 · answered by papeche 5 · 0⤊ 0⤋
did you read the contract you signed ? no! i guess but if they are saying you have to pay the full 12 month you can bet you woolies they know their on safe ground
2006-10-11 09:41:39 · answer #8 · answered by srracvuee 7 · 0⤊ 0⤋
Read the small print, or contact citizens advice bureau in the first instance
2006-10-11 09:32:57 · answer #9 · answered by Kimberley C 1 · 0⤊ 0⤋
I thought there was a cooling off period whereby you can change your mind I would recommend you going to see the citizen advice bureau they will be able to tell you your rites
2006-10-11 07:43:45 · answer #10 · answered by Anonymous · 0⤊ 0⤋