2006-10-11 02:02:24 · 6 answers · asked by Anonymous in Society & Culture ➔ Other - Society & Culture
I can describe it in one word: COMPASSION!
If you always show you care (though sometimes you may not) and are interested in them, in a genuine way, you can't go wrong.
2006-10-11 02:05:11 · answer #1 · answered by i have no idea 6 · 0⤊ 0⤋
Never break eye contact, look them straight in the eyes and listen to every thing they have to say before you speak, and Think before speaking Never guess even if you must say i will get back to you on that matter get the facts give them the truth you will earn their respect even if your answer is not the one they want to here (ex Service Manager of 2002 Marina of the year)
2006-10-11 02:15:16 · answer #2 · answered by Michael M 2 · 0⤊ 0⤋
Smile....even the worst customers will know that you have the better of them even when they are being annoying and you're still smiling
2006-10-11 02:03:47 · answer #3 · answered by Ruth Less RN 5 · 0⤊ 0⤋
Always smile no matter what. Always count to 10 if someone is rude and combative. If they still try to argue ask them to politely wait while you retrieve your manager for them to speak with. Above all remember, its just a job........!!!
2006-10-11 07:35:48 · answer #4 · answered by cookie 6 · 0⤊ 0⤋
Be pleasant. Smile, genuinely (as possible).
If they're a complaining customer, always say, "I apologize" NEVER say, "I'm sorry."
Do your best, within reason, to make them happy and give them encouragement to give you (meaining your business) a chance to make it up to them and let them know it is important that they remain your customer.
Good luck.
2006-10-11 02:06:30 · answer #5 · answered by DanZ 2 · 0⤊ 0⤋
Smile and be polite...always even when the customer is wrong.
2006-10-11 02:03:38 · answer #6 · answered by Naomi 4 · 0⤊ 0⤋