Computer issues?

Question

I just got this new Dell and its been running the internet kind of slow off and on for the last week. Aswell, when I started up the internet explorer just a few min. ago it didn't open properly and I was unable to shut it down or shut the computer down. I had to shut the system down manually. As the computer was shutting down a window popped up saying it had to shut down a program or something it was called "Hidden Fax Window." I've run a virus scan but there are four programs that the scan can't open they are as fallows:

Cannot open file C:\hiberfil.sys
Cannot open file C:\pagefile.sys
Cannot open file C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
Cannot open file C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys\3ad391678a806ec4d691e83aaa393b6f_50e417e0-e461-474b-96e2-077b80325612

Are these anything that may be causeing the computer issues? Or should I be worried about the hidden fax window?

Answer 1

first of all u should do ur updates, go to microsoft.com on the left panel click microsoft updates and then if it's the first time ur doing it, u might have to click start and it's not a prety long process and later click express and install the updates and then get these protection. these are from microsoft http://safety.live.com/site/en-us/default.htm?s_cid=mscom_hp from this website u can try a free scan ir download it, here is a another good protection, download both of these if u want ur computer at the best proformance http://www.microsoft.com/downloads/details.aspx?FamilyID=435bfce7-da2b-4a6a-afa4-f7f14e605a0d&displaylang=en and then if u have any other question or u need help u can cantact me at [e-mail] or IM me

Answer 2

I'd hit control+alt+delete and look under processes tab. Check under cpu to see what numbers are higher than 00. If there is a really high number in that column, that is what taking up your storage and causing your computer to run slower. usually your computer slows down to a large amount of memory that is taken up. Good luck.