Well! We all have to put up with the ubiquitous call-centre but shouldn' they all have a certain department ?

Question

You have just been called by some character from some far-flung call-centre at the other end of the earth whose dialect and understanding of English - let alone coloquial English is such that having a conversation to ascertain what he/she wants is proving to be very hard work and when you enquire as to what this representative is called - his/her name turns out to contain most of the letters in the alphabet and is completely unpronounceable for the purposes of reference back to the conversation you are now having to endure (which is probably why) and finally manage to understand that they want to remind you about some bill or other.

They call at 8.30 in the morning or earlier, call you by your first name and babble on in this psudo-English to remind you about what you already know.

Isn't about time that by law that each one of these blasted call-centres was forced to have a Completely Unnecesary Nuisance Telecommunications department that you could inform them that they were such ?

There's no point calling OFCOM as they will only act if they get umteen billion people all saying the same thing if before that they haven't already said "I'm afraid we don't handle such enquiries" then refer you to another equally useless quango that then says the same thing and refers you on to another one etc., etc.,

Did anyone see the Channel 4 documentary on Indian call-centres selling peoples credit card details and bank a/c details to the highest bidder - I've said it before and I'll say it again - I'm sure people in the UK and States are paying for Al Kaeda and they don't even know it !

I wish all the call-centres would come back to the UK - I'd rather speak to thick Glaswegian accent any day !

Yes you can keep recalling until you get through to an English call-centre, but there are only 24 hours in a day and you also need to do it before 4pm when then entire Indian subcontinent comes online.

However, the best solution I've found is to - to use a base-ball term - 'do an end-run-round' by calling the Head Office of whatever the company that's driving you mad and ask to speak to the Managing Directors Personal Secretary - I'm telling you - it really works and it also causes one department to start fighting another - great fun ! You can cause such internal strife and at a stroke you have circumnavigated their entire - what's that long-winded politically correct name they give it - Caller Escalation Process!!!!

I think one time I was told off for not using their bloody caller escalation process - I think my reply was something or along the lines of your comments are noted or was it C ompletely U nnecessary N uisance T elecommunications department !!!!!

Answer 1

Try swearing at them along with BT privacy should do the trick. I agree though they are SO annoying. They don't have this department or a complaints on as they would get so many calls they would have to pay horrendous overheads for it making them more expensive and then the call centres would come back to the UK!

Answer 2

Well, you now don't have to worry about immigrants coming here and taking 'our jobs'. The fukcers are staying in their own country and still taking our jobs. Very clever, innit?
The only thing you can do when they call is insult them. If you need something and have to phone them phone up, then keep hanging up until you get through to an english person (because some of the call centre operators are based here so you still have a chance to get through to somebody easier to communicate with).

Answer 3

They have no concept of English reasoning either. The cultural differences seem to be the biggest barrier. They are talking straight out of the handbook placed in front of them and are too fearful for their jobs to deviate from it. There is absolutely no reasoning or compromise with these people.

Answer 4

Contact BT; you can have these calls barred I think.

Answer 5

yeh what vere