Three main things you would expect to see a Customer Service Assistant doing?

Question

What are the three main things you would expect to see a Customer Service Assistant doing?

I'm being asked this question for an application and my mind has gone blank. Plzzzzz help.

Answer 1

1. Being polite at all times.

2. Being helpful at all times.

3. Being able to control a volatile situation, calmly and effectively.

That's what I can remember from being in customer service many moons ago. Hope it helps!!

Answer 2

First of all you need to create a positive impression of the company you will be working for, by being courteous and positive at the start of the call and throughout.
Second you need to exceed their expectations of the service you give them, perhaps by volunteering additional information or "going the extra mile" as they like to call it.
Lastly if the job is in a bank or insurance company or something where you may be targeted for sales, you need to be proactive and take the initiative in spotting new opportunities.

I know this sounds like a pile of guff but that's the sort of thing that companies will want to hear if you're applying for a customer service job, be it face to face or in a call centre.

Best of luck

Answer 3

Greeting the customer with a smile & How may I help you.
Answering the phone
Assisting with returns
Filing
Typing
Alot depends on the type of company your applying for. What they handle & do. Try to incorporate your answers to the field that the company deals with.
Good Luck!!!

Answer 4

Being as polite as they can to customers

Not leaving a customer to answer another one

Try to give an immediate answer to any problem at any time

Answer 5

Their nails and texting on one extreme.
Trailing you around like a stalker asking you to try something on everytime you look at a piece of clothing, on the other.
Somewhere in between is probably best.

Answer 6

one million. Pretending they did not see you. 2. Telling a client that each and every little thing they have is on exhibit (except their supervisor is status subsequent to them - as then they had immediately bypass into the save room and fetch the item in query). 3. attempting to amuse themselves - balancing on chairs, messing around with co-workers, seeing what share steps it takes to stroll around the save without establishing their eyes - that conventional form of element.

Answer 7

I don't expect it, but I usually get:

a) not smiling or thanking me

b) completely ignoring me

c) chatting to their friends as they serve me.

Solve these dilemmas and you'll have the world in your grasp.

Answer 8

answering the phone

servicing or helping customers (enquiries)

handling returned items and replacements

Answer 9

staying calm no matter what situation arises, politely dealing with any problems to the best of their ability & um........filing their nails!? lol sorry i gone blank too!! x

Answer 10

Calling back to ensure your query has been resolved