I have a problem getting satisfaction from Npower, I have sent two emails to their "Customer Care" team and rang them four time to get a simple problem resolved,they have not answered my emails and not returned my calls despite promising to do so.
Has anyone else had to go through this?
Is this the way Customer care is going in the UK now.
2006-10-09 00:39:12 · 12 answers · asked by mentor 5 in News & Events ➔ Current Events
I have had nothing but trouble with Npower. When you 1st move in they send engineers to turn gas n leccy on, n they say if they dont keep the appointment they pay you 20 pound. So I waited in my freezing cold empty flat from 8am til 6pm and they didn't turn up. The following day after some heated discussions with there 'customer service' department they gave me a 2 hour appointment, and still didn't turn up at the right time.
I contacted them 4 times over the next 3 weeks regarding my 20 as I had have to have 2 days off work. Then after about 4 months the cheque arrived in the post........with my name and details on the envelope and the previous tennants details on the cheque!!
I gave up with the cheque and gave up with complaining, they dont seem to care if you do or not, best way I can bother them is use someone better and if they treat everyone like they did me, alot of people are gonna be doing the same.
Hopefully they'll go outta business and get what they deserve.
2006-10-09 00:48:43 · answer #1 · answered by ketman100 2 · 1⤊ 0⤋
Yes! Terrible problems that went on for over a year. I contacted energywatch who gave npower 2 weeks to resolve the problem. They sent 2 engineers who both said I was right and npower were wrong (obviously didn't believe the first one!)
It was resolved within the 2 weeks and npower refunded me £50 for "stress caused".
If you're in the right dont let them get away with it!
2006-10-09 00:52:17 · answer #2 · answered by Anonymous · 0⤊ 0⤋
To answer your last question first, yes this is the way what is laughably termed "customer care" is now going.
I had similar problems with Powergen (it took over a year just to get away from them, and then six months later out of nowhere I got a letter from a debt collection service for a supply they never even connected), and moved from there to NPower. I had one glitch with them (basically the marketer told me something untrue) and they were pretty good about setting it straight - but then I'd learned from my earlier experience to take it up in writing.
2006-10-09 00:52:34 · answer #3 · answered by gvih2g2 5 · 0⤊ 0⤋
I have my friend but do not be fooled into thinking any other provider is any better, British Gas are just as rubbish. Customer Care is a myth because they basically don't care except about how much you pay them. If you are getting no join then ring them and say you wan't to make an official complaint and want the address of the ombudsman, they have to send you info on how to complain and how to contact the ombudsman by law.
2006-10-09 00:51:19 · answer #4 · answered by bumbleboi 6 · 0⤊ 0⤋
n.power is the shittiest outfit in the u.k. I changed by checking u.switch site out, and got a great electric co. N.Power hiked up five times in a year their prices. also, there is no such thing aCustomer Care, its a way of keeping you endlessly on the phone 0845 etc, for as long as possible, that is how they get more money.....get with Atlantic Elec and Gas......they are based in Perth, and I am up north, so no problem . they are good, just check the website out, and they will sort you out. Get rid on N. Power.....oh yes they are powerful alright.....with our money.
2006-10-09 00:44:41 · answer #5 · answered by Anonymous · 2⤊ 0⤋
WRITE to them, detailing your problem and give them 7 days to respond satisfactorily to you. NEVER EVER phone or email these call centres - they are staffed by trained monkeys who have neither the brain power or the authority to deal with any situation. It's a lesson I've learned the hard way.
2006-10-09 00:45:15 · answer #6 · answered by Roxy 6 · 1⤊ 0⤋
I am with ScottishPower and have been paying £58 for both gas and electricity for a 1 bed flat and i was worried my payments were going to go up but got a letter that my payments will be staying the same
2016-03-28 02:28:54 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Its the state of play of UK customer services - I could tell you a similar tale about ACER if you wanted.
2006-10-09 01:05:11 · answer #8 · answered by snowogu 2 · 0⤊ 0⤋
i was with npower a few years ago, not changed much has it im back to who i started off with now
2006-10-09 00:44:56 · answer #9 · answered by ♥fluffykins_69♥ 5 · 1⤊ 0⤋
The only problem we've had is trying to get them to understand that if they send a meter reader out why does our bill always say estimate and that we are not using them as a savings account so please adjust our bill accordingly.
has not happened yet.
2006-10-09 03:35:29 · answer #10 · answered by ? 4 · 0⤊ 0⤋