What exactly is a 'Call Centre' ?

Answer 1

A call centre is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Answer 2

A call centre or call center (see spelling differences) is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace, with work stations that include a computer, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Answer 3

Its a centre which India has discovered to many International companies all around the world.

Answer 4

It's a name given to a specialist tellecommunications center specifically set up for handling large volume of telephone calls.

Many companies have set up these - having a single global "call center" for all their customers rahter than having local customers call local brach offices.

This works well in some places, such a tech support, orders hotlines etc., but they can fail when specialist knowledge to deal with the customer is required and all you have is a telephonist to talk to.

Answer 5

A call center is an organisation where people work to provide solutions and services to different products ( by other or parent company). generally they attend phone calls from the customers and give instant services as well as answer their querries. This is done both in domestic region and across borders.

Answer 6

I actually work in a call center, inbound calls, not outbound, exactly what do you want to know.....? Inbound means I don´t make calls, I receive calls, for a very large office suppliy company (yes, THAT one). I place orders for folks all day, and replace damaged, missing or otherwise problematic items on people's orders. Pure torture, I tell you..... very stressful, although I am sure there is much worse out there.

Answer 7

lately Call Centers have become real famous, especially in third world countries were labor is cheap. As someone else said, they're just offices where people sit in computers calling places all over the world. For example, my company's job is to charge people for their phone bills, so i build this call center where 50 people call a thousand customers and try to get them to pay their bills. There are call centers all over central america, south america, even in India!

Answer 8

A call center is a place that deals with incoming calls for customer service, catalog orders, and such. All they really deal with are phone calls. Very boring work. Just a very small desk, a computer and a phone (usually with a headset since you are always on it).

Answer 9

Basically a customer service department where they take calls from customers. If you call (for instance) Rolling Stone magazine to set up a subscription, you would be calling a Call Center.

Answer 10

A call centre is a place where virtual money is being made, giving virtual sense of satisfaction to the slavish youth, making developing countries virtually proud of their 'robust economy' , where virtually everybody is in VIRTUAL LOVE at the recess time.