Am I the only person being tormented by a Belkin Wireless N Router?

Question

I bought a brand new Model F5D8231-4 router 3 weeks ago for $200 and it's been a nightmare. First, the software CD that came with it was made for a wireless N card so the driver didn't work. That resulted in a 45 minute telephone call to their customer service in Bangladesh or somwhere because the expert help couldn't understand a word I was saying, and vice versa. I got the driver downloaded and they agreed after 2 more calls to send me a software CD. It arrived today and it wouldn't open, no matter what.

On top of all that, this router goes down about 3-4 times a day. The modem light starts blinking orange and the internet light goes out altogether. There's been no power outages and this thing's plugged into my battery backup. My wife likes to play cards on the Yahoo Euchre site on her Inspiron and she's been knocked off constantly. I called them today and got another 45 minute runaround. Is this a symptom of this model or am I just unlucky?

Answer 1

Take the thing back. It is clearly at fault and not capable of the item description under which it was sold.

On top of that you have tried your best to obtain technical support and they are simply giving you the run-around.

Use your rights as a consumer and demand a refund or a working replacement.

J

Answer 2

My impression is that, yes, you need to have the Belkin "n" style wireless network cards in order to work with the Belkin "n" type router.

Also, the router you have is likely not really to the "n" standard. Belkin was selling "pre-n" equipment, because the 802.11n standard was not complete yet. Last I heard it was to be completed by the end of 2006.

Answer 3

well my opinion is sell the router for as much as u can and buy a router that someone u know has cause if any thing goes wrong they will able to help