Since installing the BT Home Hub and going 'wireless' we are now unable to download the AntiVirus and Firewall (which should be part of our package). Despite several communications with BT Help and Technical Support and assurances that the server department(!) have fixed the problem we are still getting the error message - Norton Licence Error 300.
2006-10-06 07:00:54 · 4 answers · asked by L J 2 in Computers & Internet ➔ Security
I'm being told the problem is with the licence from Norton which is not being downloaded so we cannot accept the terms and conditions of use. I just keep being told BT have solved the problem. When I tell them they have NOT they just say they will keep working to resolve my problem! The same lady has been calling me EVERY DAY to tell me this!
2006-10-06 07:32:00 · update #1
Give up now or die trying!!!!
We've had the same problem and it took 4 weeks of persistence before Technical support finally phoned us and we got it sorted (actually without their help, in the end). Still not got Firewall. Downloading it crashes our computer.
Good luck! Be persistent.
2006-10-06 07:08:43 · answer #1 · answered by lovelylexie 4 · 0⤊ 0⤋
Absolutely!
Having just reated myself to a new laptop I thought that rather than use the AV trial that came with it, I'd install the BT stuff which sounds great.
The intention being that I would also load it anto all the other pc's in the housewhen they come up for renewals, 'cos according to the bumpf, it can be loaded on up to ten systems. Thought I'd eventually get my money's worth out of BT.
After hours and hours of repairing what it did to my laptop I've now resorted to McAfee 2007.
And that's after always having bought Norton previously, without any problems.
Really put me off it. Not happy.
Shame.
2006-10-06 22:52:58 · answer #2 · answered by Anonymous · 0⤊ 0⤋
confident, I particularly have BT broadband with Yahoo, I particularly have option 2 and use a prompt router it is particularly distant in my mattress room, i've got not particularly had any problems with the reducing out of telephone, i'm assuming your using a clear out/telephone splitter, that divides your telephone line. telephone BT I continually telephone them if I particularly have a difficulty.I telephone them for each little thing and something, they're somewhat good help!
2016-10-18 22:32:40 · answer #3 · answered by ? 4 · 0⤊ 0⤋
I had this the other day. I ignored it and carried on working. I restarted my computer during my session and the problem was resolved. So, don't worry too much and it should resolve soon. It should not affect your protection. However, just keep an eye on it.
2006-10-06 07:19:47 · answer #4 · answered by Anonymous · 0⤊ 0⤋