1.A customer has come to your department with an urgent question. You promised her that you would collect information about her question and answer it by noon. It will take you at least 20 minutes to gather the information needed to provide an answer. It is now 11:50 a.m. Your supervisor just scheduled a 30-minute meeting to start at noon. This meeting is for all employees in your department. You decide to:
a. Ask your supervisor if you can be late for the meeting.
b. Find the customer after the meeting and apologize.
c. Contact the customer right away and hope that she can be found.
d. Arrange to have the customer call you back at a better time.
2006-10-05 21:17:14 · 4 answers · asked by Anonymous in Business & Finance ➔ Careers & Employment
The customer ALWAYS comes first. So, the answer would be "a".
You don't want to work for a company that does not put the customer first.
2006-10-05 21:30:36 · answer #1 · answered by Anonymous · 0⤊ 0⤋
I would not ask the supervisor to be late to the meeting but, would tell him/her that I would be late to the meeting since I had already made a commitment to a customer to resolve a question by noon
2006-10-05 21:23:33 · answer #2 · answered by eric g 3 · 0⤊ 0⤋
a. or c. depending on how important the scheduled meeting is.
2006-10-05 21:20:39 · answer #3 · answered by ♡ Choc ♡ 5 · 0⤊ 0⤋
c) - customer should be first priority.
2006-10-05 21:26:57 · answer #4 · answered by Kainoa 5 · 1⤊ 0⤋