Last week I received an email from ebay and this is what it said: It appears the password for your eBay account may have recently become compromised. As a result of this, we have reset your password and secret question.
To regain control of your account, please complete the following:
1. Change the password on your personal EMAIL account to verify that it is secure and cannot be accessed by anyone other than you.
2. Change the password on your eBay account. To do so, click the "Forgot your password" link on the eBay sign-in page and change your password using the instructions provided.
3. Follow the steps below to secure your account:
Has anyone gotten an email like this? If so, how did you get back into your account. I did what it said and I even emailed ebay like 3 times and I have yet to receive a response. Any advice would be appreciated!!! thanks!
2006-10-05 09:35:38 · 9 answers · asked by peg 5 in Computers & Internet ➔ Computer Networking
My paypal is still good and I still get email from sellers posting their new items, but when I try to log on it says my pass word is not good. I went into "forgot" password and I answered the secret questions then it said to check my email and follow the directions to put in a new password but I haven't received anything. I tried it like 5 times! I should have gotten something from ebay by now......help
2006-10-05 09:45:32 · update #1
eBay will NEVER ask you to click on a link to change or update your account. Forward this email or any like it to spoof@ebay.com. I have 2 powerseller accounts and my husband use to work for eBay customer service. Repot this and let them know what information you gave out immediately.
Good luck!
IMPORTANT It sounds like your account has been taken over...meaning whoever sent you that email has your account information. If you haven't already get on "live help".
2006-10-05 09:40:17 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Youi have probably been scammed out of some of your personal information.
I get several of these a week and do not respond to ANY.
When Ebay sends any communication, they always include tyour first and last name in the message and it will be listed in "my messages" on your Ebay homepage.
Clicking on the link to theses "phishing" attempts directs you to their fraudulent site. Go to www.ebay.com and follow the links to report this incident and get information of what kund of damage control you can follow. If you gave any account info, you will probably want to close that account immediately or at least change password.
Since they have all your account info and password, they can do anything account related and have access to any bank account or credit card info tied to that account. Take action IMMEDIATELY.
2006-10-05 16:37:56 · answer #2 · answered by ©2009 7 · 0⤊ 0⤋
it could be a scam but yet i have the feeling its a genuine email.
my mum recently had her ebay account hacked and someone put on loads of items for sale on her account. ebay noticed this and emailed her but because her password had been changed by the scammer she couldnt get in. shes really careful aswell and has never clicked on spoof email links - so it was done another way.
her password for ebay was the same as her email account too.
i would personally log into your ebay account and change your password if you are able to and also your email account - but to something different from anything else.
the email you recieved isnt asking you to click a link so i think it maybe geninune.
check your account by typing in your user name by searching seller and see if anyone has put extra items on your account for sale.
ebay do sometimes take awhile to respond. my mum did eventually get her account back though.
and people she didnt meantion a link in the email so its unlikely to be a scam!
2006-10-05 16:46:03 · answer #3 · answered by alrightyyy_then 3 · 0⤊ 1⤋
Ouch -- I hope you didn't click on the link to change your password, but it appears you did. They have stolen your account and used it to make purchases in a trail of identity theft. If you EVER get an e-mail like that, close your browser completely, and go directly to the web page in question (in this case, www.ebay.com). Then check your account info there. NEVER click on a link to an account from inside your e-mail.
2006-10-05 16:48:44 · answer #4 · answered by Brian D 3 · 0⤊ 0⤋
Ebay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, social
security numbers, etc.) in an email. learn more account protection tips at:
http://www.pages.ebay.com/help/account_protection.html
If you have any doubt about whether an email message is from eBay,
please forward it immediately to
spoof@ebay.com
and do not respond to it
2006-10-05 23:53:21 · answer #5 · answered by Anonymous · 0⤊ 0⤋
DO NOT respond to a link in the e-mail it is bogus. Go to ebay in your browser and copy this email and send to customer service. The DO NOT respond to an e-mail link that asks for that type of information applies to ANY e-mail that claims to be from a business or website you are dealing with. This type of e-mail is know as phishing, google it for more info. your Yahoo mail can also help you with that. Go to mail help.
2006-10-05 16:42:47 · answer #6 · answered by lobo 4 · 0⤊ 0⤋
if the email is NOT addressed to you personally, it's a spoof...ie someone trying to trick you into giving them access to your account.
another test...place your cursor (don't click it) on every link (one by one) in the message....if the target that shows up either on the lower window bar or in a popup bubble looks funny....it's a spoof.
ebay (and paypal) will always use your real name in their emails to you.
2006-10-05 16:45:39 · answer #7 · answered by mzJakes 7 · 0⤊ 0⤋
I have never had this email but BEWARE there are sooo many scams with eaby i would not cange anything yet .
Does your ebay account still work?
2006-10-05 16:38:17 · answer #8 · answered by dash 2 · 0⤊ 0⤋
If you've e-mailed them all I can say is wait, they will get back to you. Remember that they are very busy people.
2006-10-05 16:38:07 · answer #9 · answered by Anonymous · 0⤊ 1⤋